Customer Experience Service
Resume:
Devoy Ashley
Queens, New York *****
*************@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments.
Skills
Package Pickup and Delivery
Team Meetings
Package Preparation
Customer Experience
Computer Competency
Lifting and Sorting
Food Preparation and Safety
Food Preparing, Plating and Presentation
Chef Support
Waiting Tables
Critical Thinking
Education
December 2020
Western Hospitality Institute Negril Sunset Resort
Commercial Chef
Certifications
Commercial Chef License - 2018 to present
Work History
May 2022 - January 2023
UPS - Brooklyn, NY
UPS Package Handler
Followed safety regulations to maintain safe work environment.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Followed verbal and written instructions to properly move and ship products.
Stored and secured packages in designated areas to prevent damage and theft.
Communicated regularly with supervisors to provide information on delays and issues with shipments.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported into packaging areas.
Built strong relationships with customers and vendors through excellent customer service.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Loaded and unloaded materials onto and off of trucks for fast shipment.
February 2022 - April 2022
Jamaica Flavor - Queens, NY
Server
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Languages
English
Native language
English
B1
Intermediate
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