Customer Service Representative
Resume:
Shaniqua Mcknight
San Antonio, TX *****
******************@*****.***
To obtain a position at a reputable company where I am able to use my skills and abilities toward a rewarding career. I work well with others and I am a fast learner. Authorized to work in the US for any employer
Work Experience
Security Guard
Allied Universal - San Antonio, TX
October 2022 to Present
Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtain help by sounding alarms. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers.
Customer Service Representative
Qualfon - San Antonio, TX
September 2021 to October 2022
Customer service rep. Assisting customer. Setting up dispatch for warranty services Customer service rep
Mci mass market vaccine hotline rep - San Antonio, TX January 2020 to September 2021
scheduling vaccine appointments inbound and outbound Inventory Control Auditor
RGIS - San Antonio, TX
June 2018 to May 2020
Verified prices and computed totals to complete accurate invoices. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Customer Service Representative
Cowboys Cleaners - San Antonio, TX
October 2019 to February 2020
Opening and closing of the store, money handling and provided exceptional customer service to customers.
Technical Support Representative
AT&T - San Antonio, TX
February 2011 to February 2013
assisting customer in technical issues
Education
High school diploma
Seguin High School - Seguin, TX
May 2010
Skills
• Audit counts
Inventory tracking
Adaptive team player
• Security
• Shipping & Receiving
• Kitchen Experience
• Auditing
• Warehouse Experience
• Typing
• Customer service
• Technical support
• Sales
• Cash handling
• Security
• Typing
Certifications and Licenses
Guard Card
June 2022 to June 2024
Assessments
Customer service — Completed
August 2021
Identifying and resolving common customer issues
Full results: Completed
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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