Nichelle Adams

Customer Service Representative

Amarillo, TX 79107

ad1rct@r.postjobfree.com

+1-806-***-****

Although I have my Life and Health Insurance License, I prefer the customer service side instead of the sales. My greatest enjoyment in an average work day is that fact that I'm able to help people with issues they may have on the first call, as I strive to give every call a one-call resolution. Authorized to work in the US for any employer

Work Experience

CSR/Licensed Medicare Insurance Agent/Medicaid CSR H&R Block, Centene/WellCare, United Healthcare, Versant Health, Centene/Arizona Care1st Medicaid c/ o C3/Everise - Remote

March 2022 to Present

Take calls from various clients and give them information about their accounts(CSR) or insurance plans. On CSR calls, I would go over the client's accounts, update information as needed, answer questions about their accounts and benefits. With the current client, I answer general questions about the plan, change member's primary care provider, checked for prior authorizations, medical claims, if a member's plan is still active, verified member's benefits, helped members schedule rides for appointments. On the Telesales calls, I'd confirm personal information is still correct, check Medicare eligibility to make sure that they are eligible for Medicare at the time they call, compare the plan they have with other plans to see if the plan they are currently on is still the right one for them and if not I'd enroll them in the better plan, or collect their doctors and medications and use them as the basis to find the best plan for them and get them enrolled in it.

Work from Home Customer Service Agent

ECS Virtual Support, LLC - Amarillo, TX

April 2021 to October 2022

Take calls from various clients and give them information about their accounts or orders. On the calls having to do with order information which my latest client, I would check the status of their delivery, place an order, cancel an order, update an order, answers questions about the products from the information listed on the website under product overview, etc.

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Explained products and benefits

• Resolved payment and order disputes

• Confirmed payments, refunds, etc.

• Maintained up-to-date knowledge of customer accounts Home Health Aide

HIGH PLAINS SENIOR CARE - Amarillo, TX

March 2019 to April 2021

Also worked here from March 2015 to April 2016

Helped clients with the basics of daily living: light cleaning, grooming, bathing, meal preparation, shopping and laundry.

Cafeteria Worker

Amarillo Independent School District - Amarillo, TX February 2020 to May 2020

Helped prepare breakfast and lunch for students

Helped serve prepared meals to students

Helped with dishes and preparing items for next day Security Guard

Amarillo Protective Services - Amarillo, TX

November 2017 to March 2019

Also worked here from October 2019 to March 2020

Check outgoing trailers to make sure they have the right load and temperature is in the correct range. Check paperwork to make sure they have the right trailer. Key all information into spreadsheet.

Customer Service Representative

TMGHealth C/O Kelly Services - Amarillo, TX

April 2016 to April 2017

Customer Service Representative for Express Scripts Medicare Part D Prescription Plan Provided members information about their premium amounts, due dates, billing cycles, payment and billing histories.

Provided member information about their enrollment/disenrollment status, and effective dates. Transferred to either Member Services for questions having to do with their prescriptions or to their Employer Group for questions having to do with the retiree benefits in association with Express Scripts Customer Service Rep

Xcel Energy - Amarillo, TX

July 2006 to January 2007

Take utility payments via EFT, research account to troubleshoot billing problems and correct billing errors, process power outage calls, set payment arrangements, start and stop service Education

Certificates of Completion - Coding and Design and CIS Web Developer Specialist in Computer Information Systems

Amarillo College - Amarillo, TX

August 2021 to May 2023

Diploma in Basic high school curriculum

Tascosa High School - Amarillo, TX

October 1991 to May 1995

Skills

• Microsoft Word

• Customer Service

• Typing

• Microsoft Excel

• Data entry

• Phone etiquette

• Microsoft Powerpoint

• Communication Skills

• Clerical Experience

• JavaScript

• HTML5

• CSS

Certifications and Licenses

Security Guard

CPR Certification

First Aid Certification

Life and Health Insurance

August 2022 to July 2024

Assessments

Administrative assistant/receptionist — Completed

May 2023

Using basic scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

April 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Typing — Completed

May 2023

Transcribing text

Full results: Completed

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Proficient

May 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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