Avaney Sim

**** **** **** **, ***** Prairie, Tx

682-***-****

Itsavaney@gmail,om

Objective

Seeking a professionalized job that requires to be remote. I’ve worked in customer service for about 3 years, for which I have cherished the value of the company’s I’ve worked for and the help for customers. I am willing to use my knowledge from my experiences into my next future endeavor. Experience

October 2022- present

PFSWeb- remote Customer Service Representative

Address : 9250 N Royal Ln Unit 100, Irving, TX 75063 US

● Helped customer place orders and pay their bills

● Inform customers about product availability

● Handle conflicts like damage products or missing products

● Manage autoship plans

● Manage customer accounts

August 2020- August 2022

WSS - supervisor

Address: 1215 W Pioneer Pkwy Unit 100, Grand Prairie, TX 75051 US

● Leadership Role, in charge of coaching and teaching employees techniques for the store

● Dealing with customers and assisting them with they’re needs

● Handle any conflict a consumer may have with their item

● Working under pressure/ fast pace environment

● Maintaining the store cleanliness

● Make sure there is enough inventory in stock

● Promoting Up-sales to reach sales’ goal

● Be able to communicate the store’s objective

October 2019 - March 2020

UT southwestern - intern

Address: 5323 Harry Hines Blvd, Dallas, TX 75390 US

● Shadow doctors

● Learn their roles in the medical field

● Assisting patients into their rooms

● Learn how to handle emergency situations

2

Education

Class of 2020

South Grand Prairie High School - Diploma