Customer Service Representative

Ashley McDermott

Omaha, NE ***** 402-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

I excel at providing customers with a positive experience to drive loyalty and repeat business. Reliable Customer Service Representative (CSR) offering strong multitasking, problem-solving and communication skills. I look forward to being part of a team that achieves company goals. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am seeking a full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

• Handling medical records.

• Inbound and outbound calls.

• Understanding and upholding HIPPA laws.

• Faxing.

• Flexible with changing business needs.

• Detail-oriented professional with proven history of resourcefulness and reliability.

• Microsoft Windows, Microsoft Office and Point Of Service software.

• Excellent communication and good judgment.

• Committed to accuracy and efficiency as achieved through hard work and attention to detail.

• Detail-oriented team player with strong organizational skills.

• Payment processing.

WORK HISTORY

ORDER 66 DESIGNS 11/2020 to Present

Fulfill online 3D figure orders. Package and ship packages via USPS and UPS. FAMILY AND COVID BREAK 05/2015 to 12/2016

In 2015 I chose to put my career on hold to dedicate my time to my children. Just as my youngest was ready to begin kindergarten Covid entered the scene, this meant home school for both my children. I decided to wait until the pandemic was over before I returned to the workforce, and I am excited to say I am ready to return.

AM

CUSTOMER SERVICE REPRESENTATIVE 04/2012 to 10/2013 EMSI Omaha, NE

I worked at EMSI before it shut down. I worked with medical records, calling outbound to correct any errors found in the client’s medical records for life insurance. I took inbound calls as well to just about every state in the USA. I scanned medical records into the system to be reviewed for errors. I worked at the front desk to direct calls to the correct customer service representative. CUSTOMER SERVICE CASHIER 05/2015 to 12/2016

Target Omaha, NE

While working at Target, I was responsible for stocking and maintaining merchandise, setting up displays, managing the dressing rooms and assisting customers. I also was a cashier and worked customer service directing calls, locating items to hold for customers, etc.

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