Kristeia A. Eaton

**** **** **** **. ************, VA 22542

Day/Evening Phone: 703-***-****

Email: ad1raw@r.postjobfree.com

Objective: To secure a position in a well-established company where I can exercise my elite customer service skills and grow both professionally and personally. Experience:

Wells Fargo Locust Grove, VA 22508

Lead Teller I 09/2013 – 05/2014

Worked with the public on daily basis conducting routine banking transactions, including but not limited to cashing checks, making deposits, preparing cashier checks and money orders, cash advances, and providing solutions to any and all customer needs to help them achieve financial success. Supervised, helped guide and taught subordinate Tellers through constructive feedback and daily observations to improve customer service. Often oversaw and overrode or approved transactions above the normal Teller’s limit by reviewing customer’s account history and relationship. Wells Fargo Fredericksburg, VA 22407

Teller 09/2012-09/2013

Worked with the public on daily basis to conduct routine and commercial banking transactions. Worked as a team and as an individual to achieve monthly goals. On a daily basis, balanced sole cashbox and secured daily work to be sent to processing. Provided dual control assistance to replenish, pull deposits, and balance the branch ATM (automatic teller machine). Provided sale referrals to personal bankers by recognizing customers’ balances and relationships to help customers make the most of their money. Virginia Credit Union Fredericksburg, VA 22407

Teller 01/2008-08/2010

On a daily basis, worked with the public to conduct banking transactions and meet their banking needs. Met and greeted customers and handled all interactions with tact and professionalism. Received numerous letters of praise from customers outlining my superior customer service skills and willingness to help. Regularly referred clients to the appropriate loan officer, supervisory, etc. for credit union products or other financial questions. Responsible for data entry, answering telephones, and dispersing incoming mail or packages. Regularly maintained and balanced cash drawer, ensuring accurate amounts were available and recorded. Secured the financial institution nightly and adhered to all security related policies and procedures. Made written and oral presentations at monthly or quarterly branch meetings. Total Power Sweeping King George, VA 22553

Administrative Assistant 07/2007-10/2007

Performed administrative office duties daily, including data entry, preparing and finalizing customer invoices, logging, sorting and dispersing incoming/outgoing mail, and answering telephones. Scheduled customer appointments and distributed to appropriate staff as necessary. Maintained all office files and ensured materials were readily available at a moment's notice. Displayed above average customer skills and handled all negative situations in a professional and courteous manner. Responsible for opening and closing business alone, which demonstrated trustworthiness. Adhered to all security policies and procedures and treated personally identifiable information (PII) as confidential, appropriately filing in locked space or shredding as required.

Navy Federal Credit Union Fredericksburg, VA 22401 Teller 11/2005-07/2007

Worked with the public daily, and displaced extraordinary customer service skills. Processed transactions for customers at drive up counter. Balanced the cash drawer and prepared the daily deposit for the credit union. Processed all Automated Teller Machine (ATM) deposits for the branch. Was responsible for reconciling all ATM receipts on a nightly basis. Answered call center phones, assisting customers with a variety of issues. Encoded incoming checks for deposit at the Federal Reserve. Received numerous thank you notes and positive surveys for my customer service skills. Wachovia Culpeper, VA 22701

Teller 05/2004-07/2005

Worked daily with the public and conducted transactions for customers, including handling of cash (large and small bills), making deposits, approving large withdrawals, cashing US Savings Bonds, etc. Extremely efficient when entering transactions, and always had balanced cash drawers. Answered telephones to respond to customer inquiries. Responsible for review of surveillance cameras on a regular basis. Worked in a fast paced environment and proved my ability to multi-task and prioritize. Education:

Thomas A. Edison

5801 Franconia Rd.

Alexandria, VA 22310

09/1995-07/1998

Graduated with diploma a year early, ranking top 10% of my class. GPA 3.2

Relevant Coursework, Licensures and Certifications: General studies and course work.