Customer Service Relations

NEISHA K. RENAME

Stockbridge, GA ***** 973-***-**** ad1ra4@r.postjobfree.com

Service-focused gate agent bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passenger Service

Staff Support

Airline Rules

Crew and Passenger Safety

Electronic Systems

Customer Care

Customer Relations

Ticket Purchasing

Airline Operations

Microsoft Office

Boarding Procedures

PA Systems

Assign Boarding Passes

Clerical Support

Report Transcription

Customer Service- Gate Agent, 05/2021 - Current

Delta Air Lines – Atlanta, GA

Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces. Provided schedule, routing and fare information to assist customers with ticket purchases. Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Directed passengers to correct loading gates or areas for departures and connections. Processed order transactions and provided customers with detailed itineraries, tickets and receipts. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Ramp Agent, 09/2020 - 05/2021

Delta Air Lines – New York, NY

Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs. Stocked aircraft cabins with necessary equipment and supplies. Coordinated with ramp agents to verify baggage was placed on correct outgoing flight. Positioned and towed aircraft from remote locations of airport to designated areas for operation. Coordinated ground crew activities to complete objectives on schedule. Performed wing walker duties to protect aircraft wing from equipment in path of pushback. Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs Coordinated with ramp agents to verify baggage was placed on correct outgoing flight Administrative Coordinator, 05/2018 - 09/2019

Delta Air Lines Global Services – New York, NY

Performed administrative, secretarial and clerical duties including normal office functions. Set up and maintained files after processing applications, new- hire paperwork, and tracking applicant flow information

Maintained personal records of active and terminated employees in accordance to company policy. Entered new hires information, personnel changes, and payroll information into HRIS system. Answered questions concerning benefits, scheduling, uniforms, DGS policy. Addressed all employee concerns in professional and timely manner. Maintained strict confidentiality while handling security personnel records and employee information according to company policy and regulation standards. Coordinated badging applications and recordkeeping for SIDA access employee uniform program. Maintained schedules, compiles reports, and prepares billing information. Maintained OSHA records and assists in administering on-the-job injury reporting. Ensured required posting and cooperate information remained updated and displayed as required. Prepared detailed documents and reports in adherence administrative processes. High School Diploma: 05/1999

John Jay High School - Brooklyn, NY

Honors

EDUCATION

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