Customer Service Representative

Ana Liza Mangan

***** * ********* ***.

Chicago, Illinois 60655

ad1r9e@r.postjobfree.com

773-***-****

Objective: Seeking a career with a progressive organization where I can utilize my skills, knowledge and experience in both sales and marketing and a challenging role that allows for advancement and growth.

Employment History

October 2021- April 2022 Customer Service Representative

Alorica Philippines

Manila

• Processed orders for QVC customers through inbound calls as accurate and timely manner.

• Received calls for various concerns and questions about the product

November 2018-January 2019 Customer Service Representative- Outbound

Alliance Telenet Inc.

13 Flr. Strata 100

Ortigas Ave. Pasig City

• Presenting, promoting and selling products/services using solid arguments to existing and prospective customers with unsecured debt.

• Performing cost-benefit and needs analysis of existing/potential customers to meet their needs

• Establishing, developing and maintaining positive business and customer relationships

April 2006 –June 2014 Marketing Services Supervisor

Takeda Pharmaceuticals ( Phils.) Inc

17th Flr. Zuellig Bldg. Makati Ave

• Organized CME events/activities (Symposia, RTD, etc.)

• Arranged Local and Global CME logistics ( plane tickets arrangement, booking of hotel accommodation, online or wire transfers registration, visa assistance to MDs and servicing)

• Prepared PR for various marketing activities

• Responsible of routing promotional materials approval form

• Extended additional support to Franchise Managers

2003-2006

Schering-Plough Corp- Sales and Marketing Associate

Manila, Philippines

2001-2003

Eli Lilly Philippines- Continuing Medical Education Associate

Manila, Philippines

Trainings Attended

“Proactive Customer Service from Within”- July 2011- Guthrie-Jensen Management Consultants

Education

Dates Attended Institution Name

1995-1999 Far Eastern University, Sampaloc Manila

Degree: Graduated - Bachelor of Science in Psychology

1991-1995 Angono Private High School, Philippines

Graduated

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