ROBERT HUBBARD

Chicago, IL

773-***-****

ad1r8y@r.postjobfree.com

SUMMARY

Result-oriented Operations Manager passionate in improving customer experiences through managing, training and leading staff to ensure customer satisfaction. A solid foundation in management, supervision, training, providing constructive feedback, compliance, policies and procedures. Strong skills in customer relations, problem solving, troubleshooting, researching, investigating, conflict resolution and delating tasks. Strengths include actively listening, collaboration, rapport building, solid communication, prioritizing, planning, attention to detail, working with a sense of urgency, patience, decision making, flexibility, teamwork, accountability and adapting to change. Exemplary skills:

Leadership Time Management Empathy Organization Critical Thinking Integrity

Multi-Tasking Coordination Interpersonal Confidentiality Analytical Thinking

PROFESSIONAL EXPERIENCE

Black White Transportation, LLC

Truck Driver July 2022-November 2022

Transport goods safely from one location to another while abiding by traffic laws.

Provide exemplary customer service utilizing interpersonal and communication skills to establish rapport and trust with customers

Adhere to all safety protocols, transportation laws and regulations at all times

N.T.I. Services Corporation Chicago, IL

Operations Supervisor April 2016- June 2022

Effectively managed, trained and hired delivery drivers with a focus on safety, compliance and on-time deliveries while maintaining a 99% claim free delivery record.

Presented and implemented new routes to increase cost savings to the customer while increasing profitability

Prepared effective training programs to enhance employee productivity, enhance performance, reduce turnover and improve company culture

EDUCATION /TRAININGS/CERTIFICATES/LICENSES

Certification, Construction Occupations, Lakeland College, Jacksonville, IL

Certification, Horticulture, Lakeland College, Jacksonville, IL

Adjuster Licenses, TX (DHS)

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