Brandon Henan

ad1r8r@r.postjobfree.com 602-***-**** Mesa, AZ

WORK EXPERIENCE

DoorDash April 2022 – June 2023

Project Management Specialist - Fraud BPO Operations Tempe, AZ

● Collaborated with BPO teams and improved offshore team’s QA scores from 85% accuracy to 99.9% accuracy

The BPO sites outperformed the onshore teams by 3% after two months

■ This involved creating training content and facilitating trainings on a weekly basis

● Utilized CRM software such as Salesforce, Zendesk, and JIRA ticketing systems.

● Represented the Fraud team in cross-functional meetings, committees or project teams

● Discovered three major vectors of fraud when investigating new verticals Amazon September 2020 – November 2021

Central Flow - Operations and Logistics

Tempe, AZ

● Strategized workflow improvements that led to higher on time rates across 7 routes

● Programmed advanced tracking software to produce advanced data reports

● Implemented policies, procedures, and operating standards for 100+ employees Epic Valet December 2014 – January 2020

Manager Phoenix, AZ

● Performed management duties, including training new employees, traffic control, and money collection

MILITARY EXPERIENCE

United States Navy January 2006 – January 2008

Petty Officer, 2nd Class Goose Creek, NC

● Maintained Nuclear Missile Payloads aboard ballistic missile submarines EDUCATION

Arizona State University Graduated May 2014

Bachelor of Arts, Business Legal Studies

CERTIFICATIONS

Project Management Professional (PMP) January 2024 (In Progress) Coursera

SKILLS

Six Sigma · Agile Project Management · Agile & Waterfall Methodologies · Matrix Management · Lean Six Sigma · Project Management Office (PMO) · Fraud Analysis · Program Management · Fraud Investigations · Project Management · Communication · Microsoft Office · Google Suite · Suspicious Activity Reports · SQL · Data Analytics · Operations · Logistics

· Empathy · Customer Service · Attention to Detail · Machine Learning · AML · Critical Thinking · Deep Investigations