Beverly J. O'Malley

Clover, SC *****

843-***-**** ad1r8e@r.postjobfree.com WWW: Bold Profile

Professional Summary

Experienced Customer Service Representative 20 plus years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Skills

Training and Development

Call Controlling

Detailed Evaluations

Service Delivery

Customer Service, in person or via telephone

additional information provided as requested

Work History

07/2019 to 12/2019

Telephone Customer Service Representative

IQOR/Terminix – North Charleston. SC

Attended telephone skills and program information training sessions to boost aptitude.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Exhibited high energy and professionalism when dealing with clients and staff.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

09/1992 to 10/2017

Front Office Manager

FairWay Appraisals & Development LLC – Orangeburgh Rd., Summerville, SC 29483

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. Handled clients, via phone and in person. Accepted all assignments/orders via personal, telephone or e-mail as received. Confirmed data, tax records, created complete file for assignment to proper appraiser/employee and set inspection appointments. Handled billing, banking needs, office payroll via Quick Books as needed. Handled clients in person, via phone as necessary. Handled state licensing needs as needed.

06/1983 to 06/1992

Field Insurance Adjuster, Property & Casualty, Sup

Seibels Bruce Insurance Company/Gay & Taylor – Charleston, SC, Columbia & Orangeburg, SC

Was a field adjuster, Casualty & Property while in the Charleston Office. Supervisor of 7 Field Adjusters while in Columbia, SC and Orangeburg,SC offices. As an Adjuster handled accident files as assigned, property damage-HO Policies and Commercial Liability, commercial and homeowner, later promoted to Supervisor of other field adjusters and inside examiners.

04/1981 to 06/1983

Outside Casualty Adjuster for Tri County Area

America Mutual Insurance Company – Charleston, SC

Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Verified accuracy of [Type] records to maintain accuracy of records database.

Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

01/1979 to 03/1981

Administrative Assistant

US Navy – Bayshore, Long Island, New York

Performed research to collect and record industry data.

Handled all suppliers for office supplies, equipment and services.

Managed filing system, entered data and completed other clerical tasks.

Functioned as assistant to the two active duty officers assigned to the office. Our primary recruiting was for Admiral Hyman Rickhover's Nucular Submarine Navy.

09/1958 to 12/1980

Insurance Adjuster, Office Admin, File Clerk

Seibels Bruce, Aetna Casualty & Surety Ins. Company– Fort Lauderdale Florida & Miami, Florida

MY START DATE WAS SEPT 1956 WITH Aetna Casualty & Surety Ins. Co., 112 State Street, Albany< NY as a file clerk, I worked my way up to that of an Insurance Adjuster, Later went to work for Bruns & Surety Co, Fort Lauderdale, FL., then Seibels Bruce Ins. Co., Miami, Fl as a Field adjuster for Property & Casualty. I worked in so many different areas as My husband was active Duty US Navy and we moved up and down the East Coast of the United States resume system would not allow me to continue with so many different areas and dates, as this variety is not the "norm" will be happy to supply any and all information you need.

Education

06/1958

High School Diploma

James Monroe High School - Fredericksburg, VA

Multiple and various courses while in the Navy completed a total of 25 years with the US Navy active and reserve time all added together, have record of honorable discharge if you would like verification.

PS: December of 2019, concentrated on selling PRIOR residence in Summerville, SC 29483, packing up entire household, My husband had passed away and it was more practical that I relocate (move) to a location closer to one of our five children. I down sized my living to that of one person AND my new residence in clover,

During this time while still in Summerville, SC I worked some part time for

Mrs. Harriet McDaniel (contact info) 843-***-**** in her insurance office.

The only other reference that possibley could be used is a Mrs. Sussie Hummer, who is also in Summerville, 843-***-****) I have not listed multiple

other references as they have all moved or relocated and I do not lknow how to make contact with my prior employers.

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