Security Officer Customer Service

Brooke Wray Hager

***** * ***** ** **********, CO 80643 720-***-**** ******.******@*****.***

Objective:

Obtain a more challenging position allowing me to leverage my customer and program engagement skills while continuing to learn while creating an engaging team environment, offering honesty, good character, the ability to respond under pressure, and a desire to serve and benefit the company.

Summary of Skills:

Ability to analyze and identify improvement opportunities: develop working relationships within and outside of the organization; excellent communication, decision making, and time management skills; and ability to successfully prioritize workload when faced with requests, demands and deadlines.

Areas of expertise and experiences:

Experienced with NSCM, PSI, DOD M-1, 5205.7, and NISPOM

Extensive experience with IC and DOD community customers policies and procedures

Innovative, quick learner, adapt quickly, problem solver, self-managing, organized and attention to detail

Excellent at Delivery of Integrity-Based Quality Customer Service

Education:

Bachelor of Science in Criminal Justice - Kaplan University - March 2006 - Honor Roll, Dean’s List

Crime Scene Technician Certificate - Kaplan University - July 2004

Security Plus Certification - April 2018 and renewed April 2024

Proficient with the following technologies:

e-QIP, SharePoint, JPAS, DISS, Talon, APICS, Scattered Castles, Xacta, Archer, SNOW, Latte Art, Biscotti, Springray, Microsoft Office Suite, Oracle

Work History:

ICR - March 2023 to Present: Senior Contractor Program Security Officer

Responsible for all aspects of Security as a Contractor Program Security Officer (CPSO)

Provides oversight, management, and implementation of contractual security requirements for engineering development labs and multifunction facilities utilizing the National Industrial Security Program Operating Manual (NISPOM), Department of Defense Manual (DoDM) 5205.07 series, the ICD-705, and Joint SAP Implementation Guide (JSIG)

Manages all security requirements for complex SAP programs and provides technical expertise concerning all security disciplines

Maintains and develops facilities, in accordance with ICD-705 standards

Prepares and disseminates security procedures/guidance to all contractors/subcontractors

Investigates security incidents, prepares reports specifying the potential for loss or compromise, and works with customer to execute any corrective or disciplinary actions required

Manages project milestones from a security aspect to support the overall program

Conducts self-inspections and provides corrective action plans to the customer

Interprets security policy on matters pertaining to processing, dissemination, and control of classified materials, acting as liaison between sponsor and contractors

Drafts, reviews, and releases official outgoing correspondence for the project ensuring compliance with security classification guides

Leidos - March 2022 to March 2023: Information Assurance Analyst – Cyber

Provided detailed, documented feedback and explanation as needed on questions pertaining to Information Assurance concerning assets, government requirements, software, Risk Management Framework, and security expectations to program and customer as required

Conducted weekly review of audit logs, security vulnerability results, and account validations

Successfully completed 4 asset resubmissions with grant of 3-year Authorization to Operate (ATO)

Initiated communication and participated with customers and programs concerning Plan of Actions & Milestones (PO&AM) Liens or customer requirements with regards to customer assets and expected completion dates for tasks, program requirements, expectations, and contract clarification

Process improvement tasks which include retention guidelines, development of procedures and working guides, metric tracking, and Security Center efficiency dashboard development

Analyzed, documented, engaged with team members and system administrators to gather information required in order to submit accurate and concise ATO packages and renewal, such as Allocated Control lists, POA&M exception/closure, interconnections, Certification Test Plans, etc.

Sustainment and communication of old assets to determine longevity, security risk, requirements, and benefit for or against retention for the customer mission

Ball Aerospace - September 2019 to March 2022: Industrial Security Professional III: Personnel Security Lead/SME

Performed as the lead CPSO for new business efforts including customer and program interaction; wrote proposal documents, security volumes, classification reviews, and media releases

Daily customer interaction and delivery of denials, interview requests, polygraph requests or customer clarification

Interpreted and enforced contract standards for security and various manuals and directives to ensure appropriate application including but not limited to the IATM, ND, NSCM, PSI, NISPOM, and SAP 5200

Worked with CPSOs to verify subcontractor Purchase Agreements, Statements of Work, DD254, and consultant documentation is on file and accurate

Worked closely with other security disciplines such as program security, physical security, and technical security to ensure completion of tasks, established and maintained appropriate lanes of responsibility, and maintained consistent policies across the enterprise

Participated in cross-organization meetings and represented as Personnel Security SME

Identified and analyzed workflow issues and database solutions while working with SharePoint administrator, program security groups, and TA to come up with better solutions

Set team priorities and manage team members’ individual priorities.

Provided mentorship and guidance to team, administered performance feedback, promotion research, recommendation, and documentation

Assisted and planned Personnel and Program Security departmental goals and presented program needs to senior leadership such as FTE requirements

Conducted resume reviews, established and administered department policies, proposed integration ideas for consolidated personnel security team, and identified training opportunities and growth

Ensured the execution of all aspects of Personnel and Program Security throughout a programs’ life cycle to include access briefings/debriefs, visitor control, customer-required training, and personnel incidents

Compiled and provided metrics and feedback to program management and customers as needed

Developed and implemented work instructions/manual, Visitor Control working instruction, and Incident Disciplinary

Oversaw planning and execution of self-assessments and external customer audits including the annual inspection for DoD and SCI

Verified clearance eligibility for recruiting during the pre-employment process

Administered clearance/access and verified the accuracy of personnel security documents (SF86 and e-QIP) prior to submission to customer

Prepareed and presented security briefings to include travel briefings, special access briefings, and access debriefings

Ensured briefings were kept updated to reflect any changes within the organization or customer policies

Participated and provided information for BATC Security Awareness, Training and Education (SATE) program

Raytheon - June 2018 to September 2019: Cyber Security Specialist II

Daily Cyber Security support for 5 programs:

Provided detailed, documented feedback and explanation as needed on questions pertaining to Information Assurance concerning assets, government requirements, software, and security expectations to program and customer as required.

Weekly review of audit logs, security vulnerability results, software tracking/audit annually, account validations, software vulnerability checks prior to implementation or submission for approval, and review of Risk Management Framework requirements as needed.

Development and implementation of a software tracking database for all programs enterprise wide

Initiate communication with customers and programs concerning PO&AM Liens or customer requirements with regards to customer assets and expected completion dates for task

Process improvement tasks which include proper tracking database’s, retention guidelines, development of procedures and working guides, metric tracking, and movement to platform where information is stored and destroyed electronic versus paper retention

Development of procedures and policies per customer requirements and expectation

Research and analysis of any hardware, or software coming in and out of the secure area to ensure proper documentation and retention.

December 2016 to June 2018: Industrial Security Specialist II

Daily Personnel Security support for approximately 10 to 15 programs:

Provides detailed, documented feedback and explanation as needed on questions pertaining to Personnel Security

Implemented Re-Investigation tracking system

Initiated communication and execution with internal and external customers pertaining to requests for access

Continuous customer interaction addressing:

Reportable information, SF86 submission for initial and re-investigation requirements, and status on access requests or submission

Point of contact for adverse information, adjudicator scheduling, and eyes-only packages

Daily personnel interaction concerning personal reportable information and clearance updates

Submission and execution of Requests for Access ensuring all concurrence is obtained prior to submission or returning the information to respective program to ensure proper procedures are met

Served as the mentor and trainer for new Personnel Security employee

Constellis/Omnisec International Investigations Inc. - February 2015 to December 2016: Lead Contractor Liaison/Sr. Special Investigator

Management support of Sherlock, Uni-cycle, Raspberry Barret, CBP, and ICE customers requiring interaction with IC customer representation and contract personnel

Central Contract Liaison responsible for the management and organization of 250 independent contractors

Field Investigations in addition to management of personnel

Management responsibilities and requirements included:

Overdue case assignments and estimated completion time for reports

Analysis of workload:

Production requirements

Staffing requirements or needs

Profit and loss statements

Organization of recurring contractor meet-and-greets to discuss issues, contract requirements, customer updates, or personnel changes

Continuous review of Contractor performance:

Ensure cost efficiency

Contractor obligation is being met as required

Justification and analysis of reduction in force requirements per area of need:

Analysis of incoming workload per region determining Full Time Equivalent (FTE) count versus workload expectations and revenue requirements

Full case review of agency specific cases to ensure all pertinent information is presented as required for final agency review and adjudication

Daily interaction with multiple law enforcement agencies and courthouse personnel country wide

Detailed reports of investigations submitted at adjudication specific guidelines

KeyPoint Government Solutions - January 2011 to February 2015: Special Investigator / Integrity Assurance

October 2011 to February 2015: ?

January 2011 to October 2011: Case Review Manager

United States Investigative Service (USIS) - May 2010 to January 2011: Special Investigator

KeyPoint Government Solutions - April 2005 to May 2010: Special Investigator / Integrity Assurance

October 2009 to May 2010: ?

October 2006 to October 2009: Field Manager

April 2005 to October 2009: Law Technician

No pre-pub case numbers?

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