Radhika Varma Konduru

*** **** ******* **, **** *05, San Jose, CA 95134

Ph: 408-***-**** ad1r7g@r.postjobfree.com

Professional Summary:

Dedicated professional with 7 plus years of experience combining project management, compliance adherence, training and customer service. Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skills:

· Excellent Communication Skills

· Stakeholder Management

· Escalation Management

· Compliance and Quality Adherence

· Staff training and subject matter expertise

· Project planning and execution

· Agile Project Management

· Performance Management

· Risk Management

Experience:

Assistant Unit Manager Jul 2012-May 2017

Mphasis Limited - Bengaluru, KA

Client- Capital One UK

· Build credibility, establish rapport and maintain communications with stakeholders at multiple levels

· Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify programs to enhance effectiveness

· Analyze processes and recommend and implement procedural or policy changes

· Met audit requirements, both internally and externally

· Maintained compliance with FCA standards such as Ø PCI/DSS

Ø Data Protection Act 1998 (DPA)

Ø Anti-money Laundering (AML)

Ø Treating Customers Fairly (TCF)

· Maintain knowledge and understanding of compliance policy for financial services

· To make line management aware of the standards expected by regulation

· Met service level agreements (SLA’s) with internal areas and client 2 / 2

· Maintain required documentation for audits and coaching

· Compliance with the customer outcomes set down in the Standards of Lending Practice enforced by the Lending Standards Board (LSB)

· Performing risk management to minimize risks and optimize process Customer Support Representative Sep 2008 - Oct 2010 IBM Corporation - Bengaluru, KA

Client- Lloyds TSB UK

· Confer with customers by telephone to provide information about their accounts pertaining to loans, overdrafts and credit cards

· Contact customers to respond to inquiries or to notify them of their account status

· Adhered to compliance regulations and data protection Training/ Certification:

-Google Project Management Professional Certificate https://www.credly.com/badges/a360de54-013b-4a3d-863f-270a6579f1e8/public_url

-CSM certified Scrum Master

-Asana

-JIRA

Education:

MBA: Finance: Nov 2011, Sikkim Manipal University - Gangtok, SK. B.Sc: Biotechnology: June 2005- May 2008, Bangalore University, KA Recognitions:

Ø Top Performing Manager 2016

Ø Trainer Accreditation 2014- 2016

Ø The Summit Individual Award 2015

Ø Certificates of Excellence 2012-2015

Ø Certificate of Achievement- Q4- 2009

Contact this candidate