Edmonton, AB T*W *N* 780-***-**** ad1r75@r.postjobfree.com

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RAJAL PATEL

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Mail Processing

Customer Satisfaction

Billing and Invoicing

Handling Payments

Greet customers in a friendly and polite manner

Stocking and Replenishing

Verbal and Writing Communication

Quality Management

Peer Relationships

Operations Support

File and Database Management

Contribute to Team’s daily sales goals

WORK EXPERIENCE

SALES ACCOCIATE 01/2021 to 6/2023

D Mart Convenience store, Ahmedabad, India

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Interacted with customers by phone, email, or in-person to provide information.

Maintained filing system and organized customer documents for easy retrieval of information.

Produced high-quality communications for internal and external use.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Utilized office management software to record and track student information.

COOK PERSON (Since Jan 2020 to Jun 2021)

Octant Pizza, Ahmedabad, Gujarat, India

Prepare and cook complete meals or individual dishes and foods

Prepare and cook special meals for patients as instructed by dietitian or chef

Schedule and supervise kitchen helpers

Oversee kitchen operations

Maintain inventory and records of food, supplies and equipment

May set up and oversee buffets

May clean kitchen and work area

May plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies

May hire and train kitchen staff.

Cooks may specialize in preparing and cooking ethnic cuisine or special dishes.

CUSTOMER SERVICE REPRESENTATIVE 03/2018 to 12/2020

Shreeji Stationary, Ahmedabad, India

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

EDUCATION

Sir L A Shah Law College, Ahmedabad, India

Bachelors of Law, Law and Justice, 05/2012

L D Arts College, Ahmedabad, India

Bachelor of Arts, Sociology, 05/2009

Girdhar Nagar Higher Secondary School, Ahmedabad, India

High School Graduate, Grade 12, 06/2006

LANGUAGES

English

Professional Working

Hindi

Full Professional

Gujarati

Native or Bilingual

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