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Customer Service Administrative Assistant

Ashburn, VA, 20148
December 07, 2023

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***** *********** *******

Ashburn, VA 20147


High School Diploma

Some College

US Navy – Aviation Mechanic Training

Metropolitan Police Department Training Academy

Drug Enforcement Administration Advanced Investigators School

IBM Office Equipment Training


Microsoft Office


Data Entry

Records Management

Retail Sales

Customer Service


Risk Management

Problem Solving

Investigative Techniques

Confrontation Techniques

Public Safety

Highly Organized

Attention to Details

Work Experience

Sales Associate

Apparatus Administrative Assistant – Ashburn Fire & Rescue Department

Computer Security Engineer – DEA, FAA, Customs, Border Patrol

Narcotics Detective – Metropolitan Police Department

Deputy US Marshall – DEA PCP Task Force

US Navy Reserve – Aviation Mechanic

Uniform Patrol Officer (SOD) – Metropolitan Police

2016 – 2021

Customer Service Representative (Greeter/Cashier)

Home Depot

Energetic Customer Service Representative with 3 years of experience resolving customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Possess knowledge of the store layout and merchandise availability.

Provide exceptional customer service while directing and accompanying customers to the location of specific items to be purchased.

Using computerized registers, process cash and credit card transactions in a timely manner to alleviate long wait times for other customers.

Promote the availability and handle Home Depot credit card applications.

2013 – 2015

Apparatus Administrative Assistant

Ashburn Volunteer Fire & Rescue Department

Highly organized Administrative Assistant with great attention to detail who maintained the daily apparatus maintenance documents.

Performed administrative duties in support of the Department’s regulations.

Developed and maintained the filing system for quick and ready reference of inspection sheets and Apparatus/Equipment repair forms.

Adhered to County and State regulations essential for audits.

2004 – 2013 Retired

1989 – 2003

Computer Security Engineer

Computer Science Corporation, Booze, Allen & Hamilton, Advanced Technology Inc.

Using acquired investigative skills advised Government agencies such as Drug Enforcement Administration, Federal Aviation Administration, Customs and Border Patrol of security problems within their automated information systems.

Researched Automated Information Systems

Documented Security Problems

Advised Management of AIS Security Problems

Provided Solutions to Alleviate security problems within Systems.

1968 – 1988

Uniform Patrol Officer /Detective Narcotics / DEA Task Force

Metropolitan Police Department

Vigilant and proactive Police Officer/Detective with 20 years of experience ensuring safe, secure, and orderly environments for the residents of the District of Columbia and other jurisdictions with an emphasis on the investigation of criminal activities specializing in Robbery and Narcotic Violations.

Possessed knowledge and enforced the laws of the District of Columbia and the United States.

Implemented violent incident management techniques.

Advised US attorneys of defendant’s criminal history and recommended bail status.

Expert witness in narcotic court cases.

Managed schedules, finances and evidence for Organized Crime Drug Enforcement Task Force Cases.

Developed and implemented the procedure for the destruction of seized Narcotic Evidence.

1966 – 1972

US Naval Reserve

Aircraft Engine Mechanic – Maintained P2 Aircraft for flight.

Flight Engineer – Assisted Pilots during flight, maintained fuel controls, and other aircraft systems.

1966 – 1968

IBM Customer Engineer

Inspected and Repaired IBM Equipment

Initiated Sales of IBM Equipment

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