Administrative Assistant Practice Support
Resume:
EDUCATION
Phoenix University
Bachelor of Science: Healthcare Management / Deans List
3.74 GPA
Keiser University
*-**** – 6-2001
Associates: Medical Administrative Assistant
LAWANDA HANFORD
Practice Support Supervisor
PROFILE
I believe that top tier healthcare starts with a smile. My foremost objective is to provide world class healthcare to our patients through compassion and benevolence. My 15 years of leadership experience has taught me that those very same principles are also vital in serving my staff. My secondary objective is to become a more effective steward, for me to continue to grow both personally and professionally.
CONTACT
PHONE:
WEBSITE:
Website goes here
EMAIL:
**************@*****.***
WORK EXPERIENCE
The Villages Health Practice Support Supervisor
09-2022–Present (Promoted internally)
Plans, organizes, and analyzes and is responsible for clerical support operations by reviewing procedures, practices and work methods to increase effectiveness and efficiency of operations.
Super user for EMR
On site trainer for all practice support procedures to all appropriate on-site staff which include practice support personnel, clinical support staff, coders, patient service representatives, leadership, and clinicians.
Establish and implement goals and objectives that contribute to the capture, management and collection of patient service revenue and the delivery of exceptional patient centered care.
collaborate with billing specialist and coder to help identify and resolve issues related to billing and coding. Considering risk adjustment measures.
Supervise: appointment scheduling, practice support pre-visit planning, arrival/check in and check out.
Collaboration and assurance of on-site standardization with processes supporting our centralized/shared services.
First point of contact for patient concerns, working with the appropriate personnel for resolution and elevating to other leadership as appropriate
Analyze systems and procedures, recommending changes that enhance the quality of patient care and increase operational efficiency.
Prepare and present reports that track schedule access, NPS score, Hospital admissions.
The Villages Health Specialty Care Clinical Coordinator Neuroscience Department
5-2014–09-2022
Oversee the day-to-day operations of the Neurology department.
Perform administrative duties such as coordinating care teams for patients, and acting as a liaison between patients, patient families, and health care professionals.
Oversee, hire, and train staff.
Develop and implement clinic policies and protocols.
Work directly with Medical Director as Administrative Assistant
Smirnoff Neurology Office Manager
4-2011–3-2014
Provided supervision of operations. Hiring and on-boarding of new staff. Establishing policies and procedures. Collections, Billing and Coding. Staff training and evaluations. Review patient satisfaction survey: Clinical support when needed, EEG tech, Nerve Conduction Tech.
Coleman Federal Prison Medical Contract Supervisor
10-2008–1-2011
Responsible for all contracted medical staff at 5 compounds of the federal prison. Training, staffing, payroll, and safety. 40-45 staff
One Blood Donor Services Supervisor 2-200*-*-****
Responsible for all contracted medical staff at 5 compounds of the federal prison. Training, staffing, payroll, and safety. 40-45 staff
Additional Employment history from 1993
AWARDS
DEAN’S LIST 2022
PASSION AWARD 2021
STEWARDSHIP AWARD 2020
INNOVATION AWARD 2018
SERVICE AWARD 2017
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