Front Office Customer Service

BRENDA SALDANA

** ***

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Ave, Buckeye, AZ ***** (C) 714-***-**** *******@*****.***

OBJECTIVE

To obtain a challenging and rewarding position with a company that will utilize my skills to their fullest potential, offer advancement and professional growth. SKILLS

• Motivated self-starter.

• Exceptional customer service

• Proficient in Microsoft Office Applications and computer literacy.

• Excellent verbal, written and interpersonal communication skills.

• Flexible, adaptable, ability to multi-task, and work under pressure.

• Resilient team member.

• Creative problem solver.

• Detail Oriented.

• Bilingual: English/Spanish.

• 25+ years hands on dentistry setting experience. DENTAL ADMINISTRATIVE HISTORY

• Front office duties - Telephone protocol, insurance verification, appointment scheduling, insurance billing, coordinating with patients and referring office schedule, checking patients in and out, monthly and quarterly data entry reports, filing and end of the day deposits.

• Back-office duties: Digital x-rays, charting, chair side assisting 4 to 6 handed dentistry, tray set up, set up and breaking down of surgery room, sterilization and infection control, OSHA and HIPPA compliance, ordering supplies, impression taking, pre/post operative instructions, patient education on oral hygiene, airway management. WORK EXPERIENCE.

Loma Linda School of Dentistry, Loma Linda, CA June 2021- June 2023 Oral surgery assistant/ front office - OMFS department COFIS Oral Surgery, Dr. Michael Belton DDS, MD. Corona, CA 2020-2021 Oral surgery assistant/ front office

Grant Jong DMD Oral Maxillofacial Surgery, Riverside CA 2019-2020 Front office & Oral Surgery Assistant

Happy Smile Dental, Corona CA 2018-2019

Front /back-office assistant.

EDUCATION AND CERTIFICATIONS

• Current CPR

• X-ray license

• Concord Career College

• Diploma Awarded in 2011

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