Customer Service Technical Support
Resume:
PROFILE
Dedicated and adaptable professional with a proven track record as a Rural Carrier and
Customer Service Agent. Possesses strong attention to detail, excellent problem solving abilities, and a commitment to delivering exceptional customer service. Eager to contribute my expertise and commitment to efficiency in a challenging and rewarding role.
EXPERIENCE
Rural Carrier Trainer
USPS — 2021-Present
• Successfully traveled across various states, ensuring timely and accurate mail delivery under diverse conditions.
• Demonstrated adaptability by taking over emergency routes, ensuring uninterrupted mail services during critical situations.
• Collaborated with team members to streamline delivery processes and enhance overall efficiency.
Reservation Specialis — 2018-2020
Hilton Hotels
• Managed incoming calls from customers, addressing inquires and providing satisfactory solutions.
• Responsible for sending invoices to customers via email, facilitating seamless payment processes.
• Maintained a high level of accuracy in reservations and invoice generation and insure in timely payments, contributing to the company’s financial stability. Technical Support Representative
Kelly Service — 2017-2020
• Provided technical assistance and support to customers via phone, email, and chat. Addressed inquires, resolve problems, and guide them through solutions.
• Diagnosed and identify technical issues by asking probing questions to understand the problem comprehensively.
• Troubleshoot hardware and software problems, guiding customers step-by-step or remotely accessing their systems to resolve issues.
• Maintain in-depth knowledge of the product or services offered, ensuring accurate and helpful information is provided to the customers.
• Document customer interactions, including the problem description, steps taken to resolve the issue, and any follow-up actions required. LEHRA GARDNER
************@*****.***
• Follow standard operation procedures and guidelines while providing technical support to ensure consistency and quality of service
WellCare of Georgia — 2012-2017
• Managed incoming calls for customers to understand their medical coverage
• Assisted customer with choosing the most suitable Medicaid plans based on their health conditions, prescriptions, and financial constraints.
• Assisted customers with the medicare enrollment process, ensuring all necessary paperwork was completed and submitted by the enrollment date.
• Stayed informed about changes in Medicaid polices, coverage guidelines, and regulations. Communicated these updates to clients EDUCATION
AIKEN TECHNICAL COLLEGE
ASSOCIATES SCIENCE DEGREE —- 2014
SKILLS
• Excellent communication skills
• Problem-solving abilities
• Time management and prioritization
REFERENCES
Professional and personal references available upon request
Contact this candidate