Customer Service Direct Support

Van H. Williamson Sr.

*** ***** ***** **** **

Murphysboro, IL. 62966

E-mail: ***************@*****.***

Phone: 608-***-**** or 608-***-****

Training & Experience

General Accounting

Cost Accounting

Managerial Accounting

Tax Accounting

Communications

Business Law

Business Math

Composition

Marketing & Advertising

Management Strategies

Finance

Customer Service

Education

Colorado Technical University: Bachelor of Science in Accounting

Starting 01/02/2018 - 03/2020

Central Carolina Community College

Associate of Applied Science in Business Administration, 1995

GPA: 3.74

Highlights:

Perfect attendance, high honors for academics and member of the honors society

Work History

Help at Home, Carbondale, IL. 09-04-2019-Present

Direct Support Professional

Help those that are mentally challenged with everyday task as needed Cooking, cleaning, taking to Doctor appointments, etc.

Hertz Car Rental, Marion, IL. 10-15-2019 Present

Transporter

Move vehicles across southern IL.

Durham School bus Service, Carbondale, IL. 03–201*-**-****

Monitor

Maintain the safety of children with special needs, to and from school. Pick them up from home and deliver to school through out the Carbondale area and pick-up from school and get them home safely.

Courtesy Health Watch, Madison, WI. 04/2008 – 02/2014

Sales/Telemarketer

Consistently among the top salespeople in exceeding performance goals

Answered automated phone system for new and existing clients to raise money for different cancer organizations

Provided a pleasant customer experience by phone for a diverse group of patrons/donors

Trained and assisted new employees on effective techniques and in customer service

Responding to written and verbal customer inquiries

Researched information and mailed correspondence to customers

Tax Preparer

Jackson & Hewitt, Madison, WI. 01/2006 – 04/2006 (temporary/seasonal)

Murphysboro, IL. 01/2017-04/2017 (temporary/seasonal)

Murphysboro, IL. 01/2018-04/2018 (temporary/seasonal)

Prepared individual tax returns for existing and new clients

Communicated with clients to gather important information to accurately prepare tax returns and ensure maximum service while maintaining compliance with regulations

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