Ronni

Luke

Customer Service

Representative

Ronni Luke

***** ********** *** **

Humble,Tx 77396

832-***-****

ad1r4k@r.postjobfree.com

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Skills I have the ability to identify customer issues and provide the appropriate solutions. I believe that understanding and empathizing with any customer concerns resolves into a great service. I can handle multiple inquiries, so my time management and prioritization skills are very valuable. My clear and effective communication is essential when I’m interacting with customers .

I have skills in teamwork, knowledge of the different computer appliances & software, I have worked with the accurate and efficient data entry of my customers' interactions and information. ㅡ

Experience Verse.io / Customer Service Representative June 2023 - October 2023, California

As a CSR I interacted with customers through various channels including phone, email, and sms chat. I identified our customers' issues and provided solutions . Assisted our customers with placing their appointments. I acknowledged and showed compassion to my customers' feelings.

Houston Concrete Service / Secretary & Receptionists March 2022 - May 2023, Texas

As a Secretary/ Receptionist I manage the books that include the calendar, schedule appointments, and meetings both with internal and external parties. I also handle the emails, phone calls and sometimes written communication on behalf of the high power staff. Formatted documents, organized data records.

Victoria Secret / Sales Associate & Cashier

May 2022 - August 2022, Texas

As a Sales Associate & Cashier I assisted customers in making purchase decisions, and promoted the products by the company. I process customer transactions accurately through cash, credit cards, and other digital payments. I made sure I achieved my sales quotas set by my company.

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Education Lamar University / Bachelor in Science

August 2021 - Present, Beaumont, Texas

Attending Lamar University. I'm majoring in Education & Minoring in Nursing. Carl Wunsche High School / Diploma

August 2017 - June 2020, Spring,Texas

Wunsche High School was more like a career academy . While attending my career path was Pre- Medical Studies.