Kimberly L. Angelucci

** ******* **** **** **********, WV 26571

Phone: 304-***-**** E-Mail: ad1r43@r.postjobfree.com Employment History

FirstEnergy Corp. Fairmont, WV April 2012 – Present- Retiring 12/1/2023 Senior Customer Service Associate

At-home and office based telephone customer service. Completion of incoming Move-in/Move-out, Outage, 911, (all states) billing, credit, (WV,MD,WP,NJ,NY), Advanced Applications for (WV/MD/NJ) as well as Top Call support for the Advanced Applications Team, Resolution Specialist for escalated calls, IWD skilled web requests for Move-In, forestry, and street light outage. Work complex dispute follow up, credit on pending report, and Start Coach for new hire outage class. Alleghany Power Fairmont, WV Jan 6,1997 –April 2012 (Company Merger to FirstEnergy) Customer Service Representative

Office based telephone customer service. Completion of incoming billing, credit, outage, move in-move out, for PA,WV.MD. Floor Support and 911 calls. Temporary Lead assisting agents with inquiries, support on calls and other duties as assigned by manager. Assisted with side by sides and floorwalking to help others develop their skills. Data entry for Assistance Program Vouchers. Safety Team member.

Try-Again-Homes Fairmont, WV May 1995 – January 1997 Receptionist

Welcomed visitors by greeting them, in person and on the telephone; answered and referred inquiries. Organization of the front office; filing, photocopying, transcribing, and faxing. Data entry of confidential and sensitive material Holiday Inn Fairmont, WV April 1982 – September 1994 Sales Manager

Worked my way through the company by starting as a night auditor, moving to a front desk supervisor then bookkeeper, and final position as sales manager. Hiring, training, and scheduling of front desk staff. Balanced all departments, deposits, accounts payable/ receivable and payroll. Managed the rental and use of multiple conference rooms, scheduling and planning of corporate

/group client meetings and conferences. On-site event planning and block booking for various Corporate/Group clients I obtained through telemarketing and outside sales call. Development and implementation of marketing plan. Exceeded corporate & sales goals as set by the company. Received multiple Employee of the Month Awards and Employee of the Year Award Education

Wilma Boyd School of Travel Pittsburgh, PA August 1981 – January 1982 Certificate: Travel Industry Certificate

Fairmont State University Fairmont, WV August 1980 – May 1981 Major: General Studies

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North Marion High School Farmington, WV September 1976 – May 1980 Diploma