LOREN WHITTEN

817-***-**** • ad1r3r@r.postjobfree.com • linkedin.com/in/loren-whitten-93604b91

Dynamic and results-driven professional with over 15 years of success achieving corporate communications, compliance, sales and data objectives. Deep expertise in automotive, consumer products and financial services industries. Recognized presenter, data analyst, compliance officer, customer experience champion and critical business partner. Superior communication skills with extensive background in data analysis, writing, reporting, process improvement, audit, compliance, technical support, training, customer service and contract sales.

AREAS OF EXPERTISE

Data Analysis & Data Warehousing

Content Development & Strategy

Journalism & Newsroom Reporting

Reporting & Compliance Auditing

SharePoint Administration

Training & Teambuilding

RELEVANT PROFESSIONAL EXPERIENCE

KRLD NEWS RADIO 1080 — Dallas, TX

News Anchor

Wrote news stories, traffic reports and weather forecasts for radio broadcasting or use on KRLD website

Edited audio files to be used by the entire news department

Announced news, traffic updates and weather forecasts live every half hour to approximately 145,000 listeners

MERCEDES BENZ FINANCIAL SERVICES — Fort Worth, TX

Jun 2022 to Jan 2023

Feb 2002 to Dec 2020

Client Services Department:

Business Analyst 2012 to 2020 Customer One Champion for 2016

Audited financial procedures and data to ensure compliance with state laws to maintain business licensures

Wrote and adjusted coding to maintain internal portfolio asset management system

Created recurring and ad hoc database and Excel solutions to c-suite executives to aid in strategic workforce management decisions

Coordinated record retention maintenance as Departmental RISC Coordinator

Administered Collections and Client Services SharePoint Sites permissions, structure and content

Optimized reporting and trained team leaders in frequent strategy sessions

Led Customer One Strategy departmental meetings quarterly

Collections Department:

Aspect Dialer Analyst 2008 to 2012

Created targeted call campaigns aligned with CFPB and TCPA guidelines

Increased effectiveness of outbound call strategies by 70%

Maintained 80/20 Service Level Goal for inbound customer calls

Coached external team leaders via account level agent audits

Trained all new team members

Remarketing Department:

Business System Analyst 2007 to 2008

Ensured security and compliance of our web-based asset management system through monthly review and update of all users

Maintained a 24-hour turn time resolving system issues created by users in our ticketing system

Compliance Auditor 2006 to 2007 Optimized budget for key accounts

Updated processes and procedure instructions to align them with national and state guidelines

Audited agent adherence to departmental work instructions and addressed discrepancies with team leaders

Revised dynamic work instruction system based on legal and departmental feedback

Reduced monthly spending of $30,000 by working with focus group on “time to maturity date of lease account” to decrease FedEx spending for overnight services

Lease Loyalty Advisor 2005 to 2006 Top performer in new vehicle sales leads

Cut losses by 10% of all lease maturity customers through the sale of lease extension or retail purchase contracts

Increased new vehicle sales by 5% by driving a new brand loyalty initiative

Successfully engaged customers for new vehicle needs and educated them on our newest products

EDUCATION & TRAINING

Bachelor of Arts in Mass Communications, Radio/TV/Film from the University of North Texas — Denton, TX 1995

Tools & Training:

Internship KDFW Channel 4 Fort Worth News Bureau

Burli Newsroom

Municipal Twitter and Facebook accounts

SAP accounting system

Aspect Dialer System

Proprietary account record systems

Word, Excel, Access, PowerPoint, SharePoint, Outlook, Lync

Adobe Acrobat

Tableau

Oracle Live Chat

Qualtrics and CFI quality management tools

Auriemma Consulting Group Benchmarking

Microsoft Office Suite

NTTA Traffic Data

National Weather Service Data

Reporting Software: Crystal/Cognos/CallMiner

COMMUNITY LEADERSHIP & SERVICE

Economic Development Board City of Keller since 2021

Keller GOP

Habitat for Humanity (multiple build projects)

Meals on Wheels

KaBoom!

Ronald McDonald House

MB funding of West Handley Elementary School playground

Keller Community Storehouse

Safe Haven

All Church Home School

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