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Customer Service Management Team

Location:
Southbridge, MA
Salary:
60,000
Posted:
December 07, 2023

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Resume:

Thomas P. Tetreault

** ******** ******

Southbridge, MA 01550

774-***-****

Green Meadows Farm, Southbridge, MA February 2021 to Present

Cultivation METRC Administrator, Shipping Manager – Responsibilities included:

Tracking of all plants through Massachusetts State Tracking System, ensuring compliance with METRC and the Canabis Control Commission. Prior to opening, provided startup management team with support on local history, layout, logistics, and marketing.

Charting all Grow Rooms to maintain records of exact location of all plants in the facility at all times. Selecting, weighing, manifesting, and executing delivery of all wholesale products. Working with management team to improve, streamline and make more efficient processes and procedures.

Price Rite, Inc., Worcester, MA 11/2008 to 11/ 2023

CGO/Scanning Coordinator – Responsibilities include: ordering and merchandising sale items for weekly circular. Assuring that correct price points and products scan properly through the register.

Maintain working relationships with vendors (i.e. Frito Lay, Nabisco, Pepsi) for their offerings. Ordering all product for grocery, dairy, frozen food, sea food, and bakery.

Process batches of price changes daily. Schedule store closings as manager on duty, reconciling

cash office, deposits, bank for cash.

Delicatessen Manager – Directed a team of 8 – 12 people: training, scheduling, ordering, merchandising, customer service. Assuring department maintained a superior level of cleanliness and sanitation. Produced the first profitable deli in the company’s twenty five year history.

Meat Supervisor - Managing a team of three people – Scheduling, ordering, cleaning, merchandising,

maintaining fill level with an eye to keeping shrink to a minimum.

United Natural Foods Inc., Dayville, CT 10/02 to 10/08

Key Account Manager – Managed relationship with company’s largest client, Whole Foods Markets,

for fifteen stores in Florida. Acted as sole liaison, coordinated pricing, promotions, new items, delivery,

new store openings, and product line. Facilitated resolution as point of contact with vendors, brokers, at Sarasota warehouse and store locations. Produced reports for Regional and National Leadership team, Directors of Operations and Purchasing for the Eastern Region. Innovated policies and systems for maintaining inventory availability. Worked in partnership with the Sarasota warehouse, purchasing, customer service, business analysis, and internal UNFI departments to ensure exceptional service.

Inventory Control Associate – Slotting, accounting, recordkeeping, for every item in the distribution center (averaging 16,000 items). Co-ordinated with various distribution centers, purchasing, and receiving to maintain the highest level of accuracy in accounting for quality, freshness, and prompt delivery of products. Created custom reports for Operations Manager and department heads. Provided

support to other distribution centers as needed to maintain superior level of service.

Incom Inc., Charlton, MA 9/94 to 9/02

Fiber Optic Taper Technician - Flawless fabrication of custom designed fused fiber optic technology,

determined magnification of large diameter fiber optic tapers which constituted approximately half of the company’s product offering, translated client specifications to all aspects of milling and grinding

operations through final size. Worked extensively with engineering team to examine manufacturing methods to maximize yields, recorded results in Microsoft Access for Quality Assurance. Interfaced with

various departments through product completion.

Education

Two years undergraduate studies as a Journalism Major

Graduate of Southbridge High School

Various Sales Seminars



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