Jason R. Hoyt

California - Bay Area (Remote) 925-***-**** ad1r2m@r.postjobfree.com

Linkedin: @Hoyt9254352406 Slack: Hoyt9254352506

WebSite: https://hoyt9254352506.wixsite.com/jasonrhoyt Technical Admin and Support Engineer for over 20+ years of experience, working in a collection of different industries developing my experience and knowledge. Collaborating/partnership with the different departments, determining between the needs and wants of each team, testing/implementing and deploying resolutions for ongoing change management to empower the teams at scale, allowing to plan and execute work with greater transparency effectively. Fossil CDG (Connected Devices Group)

EUC Engineering - ITSM, ITAM, Admin and Solution, CRM Versatile, In all IT Administration and EUC Support: Supplying user support for all the CDG Group, 300+ users all regions on the technical side of Fossil inc. Supporting, Branching and developing into every aspect technical manufacturing, development, design for Smart devices. As well as utilizing ServiceNow and Jira for ticketing app.

● IT Asset Management (ITAM) Apple, Windows and Linux - Hardware, software support. 200+ managed employee assets, virtual OS.

● End-user computing (EUC) - Support user local and remote with white glove experience.

“If I can’t, I find who can and learn from them.”

● Software Management - Preventive, Adaptive, and Perfective method- 20+ apps, owning, developing, platforms and technical Tools; License management. Including the software and engineer, ticketing Jara.

● Solutions Management - Evaluating, integration and defining tech and specs. Finding and resolving global bottlenecks and developing solutions. Actelion Pharmaceuticals (Johnson & Johnson) IT Desktop/HelpDesk Support - Onboarding, ITAM IT Onboarding users for the company: Setting up and deploying the hardware with software and configuration preset for users to have a smooth first day. Leading into an onboarding first day meeting with all the new hire users in person or remote. Training for system best practices, company policies and security precautions; With an addition to whatever is needed for users' new role.

● IT onboarding - providing an employee with information about access, hardware, and the organization structure, processing, Policies, procedure. Follow through with ticketing documentation and escalations.

● IT asset management (also known as ITAM) gathers a detailed inventory of an organization's hardware, for deployed, maintained, upgraded, and disposed of when the time comes. Achaogen (Biopharmaceutical Company) Helpdesk Desktop - BioLab, AV IT Helpdesk and Desktop Support: First one in the office, exchange the backup tapes, BioLab equipment support, training and configuring. Building a company back from an IT 3rd party department bad experience, replacing the last IT group. Surpassing all support groups in Seniority, analyzing, developing/deploying technical solutions to improve user experience and needs.

● Senior Desktop Support Engineer - support of the organization’s technical environment, including applications, infrastructure, network, ect.

● Lead VP/Executive Technical Support - deskside support to senior executives and Head Scientists. Expert product and service support Level

● Video Teleconference (VTC) and Audio/Visual (A/V) Support Specialist. In-depth knowledge of sound, video, Meeting equipment.

Workday (Financial, Human management) Helpdesk/Desktop - CRM, lead tech escalation support Customer Relationship Management (CRM), Resolve technical hardware, software, and system configuration issues. Develop close relationships with support users and customers to ensure process and documentation are up-to-date and controlled.

● Support Ticketing Technician - Resolve, escalate, or coordinate user issues/requests while maintaining high SLA and ticket completion..

● Escalation lead support - tasks related to identifying and troubleshooting application issues and issues resolution or escalation; then maintaining and improving existing escalation procedures, training and providing workflow.

PROFESSIONAL

PROFILE

CORE

COMPETENCIES

PROFESSIONAL

EXPERIENCE

● Service Now / Atlassian / PLM

● EUC Engineering, Business software

● Remote Software, Hardware Support

● Solutions, CRM, ITOM, ITSM

● Technical Writer, Data Analyst

● Change management and Compliance

● Enhancement initiative

● IT Infrastructure Library (ITIL)

● Network testing, Configurations

● IT Asset Management (ITAM), SAM, HAM, DAM

● Ticketing application & Admin

● Integration and API monitoring

● Network, Security and Dependency monitoring

● Democratic - Laissez-faire Management

● Cloud, Access point, VPN network Protocols

● Configuration Manage Databases (CMDB)

● Design System Management (DSM)

● Versatile in:

Jason R. Hoyt

Williams Sonoma (Retail, Design) Apple Technician - Break in Fix, Upgrade, Desktop support Companywide Apple-Mac Refresh & upgrade, improving productivity exponentially, completed 300 systems in less than half of the allotted time for the contract in addition to heavy L2-L3 support to desktop and Helpdesk internal support.

● Macintosh Upgrade - Upgrading all sites with new equipment and managing the data, software/ and license migration.

● Technical Support - tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

● MOS/ BOS support - Mangened OS, BOS business operating system enterprise-wide Apple, Windows OS.

Salesforce (CRM platform) Sr. Hardware Deployment Technician, Executive support - ITSM/ITAM Analyze, coordinate hardware and software PLC, Lead lab Technician; analyze different types of reports for correlation of users and technical devices in the environment to provision, support or disposal. Provisioning support: refresh, upgrade, replace, improve, refurbish, deploy, reclaim, manage or overall technical support of Apple, HP/Dell, AV, Cisco, tech vending machines, and Ticket and escalation.

● Hardware deployment - Senior HQ provisioning lab, inventoried assets over 3k with a constant monthly rotation, continuous EOL 3-year life span

● CRM - Customer Care rep for Contract - modifying SOP and access keys.

● IT Asset Management (also known as ITAM) - Analysis, coordinate hardware and software PLC, Manage lab Technicians team; different types of reports for correlation of users and technical devices in the environment to provision, support or disposal. Xerox Inc. Customer Service Engineer (CSE) & Office Doc-u-Care lead Technician Support (24hr on call), Break and’ Fix software, hardware and network issues, Self Managed, assigned territory, building Customer Care with Communication. Improving - Sales - 50% increase to contract sales, logistics of product & maintenance, and support supply.

● Hardware Management - Physical, network and tracking Hardware, locating with server, IP printing, CAD, AD server, SQL scripts and more.

● CRM - Customer Care rep for Contract - modifying SOP and access keys. State Farms Insurance Sales Locations Refresh technician – upgrade, onsite support, documentation. Aero #31 (Lead, Southern half of Oregon), Aero #34 (Lead, all of San Francisco Area, CA)

● Hardware - Upgrade - Servers, network, NAS, routers, desktop, laptops, UPS, printers.

● Support - Script (PowerShell, basic configuration set up)-, repair, replace and train associates/users with new systems, programs/ operations and logins.

● Expert wire management - IDF racks, under desk/server re-cabling, labeling/ mapping.

● Technical writing - outstanding documentation for other non-technical reps. support supply. Before that… many small contracts to build knowledge, Experience and Travel

(California, Oregon, Nevada, Washington)

Computer shop, Repair Technician (Jan - Nov 2012)

Refurbished 5-9 laptops/week, On call for home calls, Special orders and upgrades specialist Skills: Proficient in laptop refurbishment, Experience with various brands and models, Knowledge of hardware and software, Excellent customer service. Accomplishments: Reduced turnaround time by 25%, Completed all home calls within 24 hours.

Technical support Contractor - (Feb 2011 - Sep 2012) Retail Stores (GAP, Old Navy, Banana-Republic, Target, Best Buy, and more.) Hardware/POS, warranty repairs and servers maintenance and upgrades. Successfully upgraded and replaced major systems without causing major downtime.

● CompTIA A+ Certification: Certified IT Technician with expertise in hardware, software, networking, and security fundamentals.

● ITIL Foundation Certification: Knowledgeable in IT service management best practices and processes.

● Asset Management Certification,

● Software Testing/Training: Dassault system, SolidWorks, PDM, Enovia, 3DExperience and OnShape. PROFESSIONAL

EXPERIENCE

Continuation

EDUCATION

Apple Macintosh iOS macOS, ipod OS, Mobile Device Management (MDM w/Jamf-JSS) 25 years of experience in advanced software and hardware support, diagnostics, MRI, and repair I am proficient in all aspects of these devices, from troubleshooting and repairing hardware to diagnosing and resolving software issues. I am also experienced in providing training and support to users of these devices.

IT Asset Management (ITAM) - Incorporates, hardware, software, database, software. 15 Years of experience in asset management in most all previous role:s Fossil, Actelion, Achaogen, Workday, Williams Sonoma, Salesforce, Xerox, and State Farms, SalesForce, all the way to my first job at a laptop shop.

Hardware Asset Management (HAM) recently using ServiceNow Assets. Experience in setting up and maintaining AMI systems, physical track in tags.. Lifecycle management: evaluation, procurement, deployment, repairs, derecognition/disposal (donation preferred).

(SAM) is Software Management - SAM is software management for tracking, documenting

(self made Customize sheets, then transposing data for analytics and reporting. It also includes access, configuration, security, testing, and implementation. Implementing SSO and enterprise Standards.

Database Management - Product Data Management for Product Lifecycle Management

(PLM) database, Centralized data collector for testing, shared secured data, Data Products Engineer, Legal eDiscovery electronic technician and process owner. PC Windows Computer, mobile, VM, SCCM- 25+ years - CompTIA A+ Versatile in Windows operating system as well as Linux, Ubuntu working with Splunk Enterprise. Virtual Machine setup, deployment and support for Parallels Desktop, VMware/Fusion, VirtualBox, and Oracle.

Support :

IT EUC, HelpDesk, Desktop, TechBar/ tech Vending machine and call center support – over 15+ years Enterprise asset management (EAM)

Most Recent use Splunk 9.0, Jamf pro, Airwave, DMD and jenkins pipeline, Microsoft Deployment Toolkit (MDT) and the bigger SCCM tool, Acronis Imaging tools, Octopus, and more. Using Splunk, Jamf to find out who is logging into the system, when last checked in and with the IP where there located, ManageEngine password to gain password to get access, and VPN or Subnet to remote in SSH, Screen Share or RDP to gain access to make needed remote support or security needs.

Managed product lifecycle management (PLM) and PDM systems - this begin and end with product design data, PLM software is used to manage and track everything beyond the realm of design software

Management and lead – 15+ years running teams on technical projects, pairs and subordinates (recruiting, interview, onboarding and releasing), Managed call center and asset deployment department. Democratic - Laissez-faire management style, if needed Autocratic - Coaching Style. Enterprise Others -

Most Reastent Enterprise User Management (EUM), SAP > Active Directory > Google > BetterCloud, then for user/ customer data - Tableau, AWS and GCP, SQL, PDM, FMP, FTP. Industry-Specific Regulations and Compliance Standards (for Licenses Management): Business Licenses Types:

Depending on the region and type of business, licenses can include General Business License, Professional License, Occupational License, Sales Tax License, Health Permit, etc. Sales Regulations through VARs (Value-Added Resellers): Compliance with local and international sales tax laws, revenue recognition standards, and industry-specific regulations based on the region where VARs operate. I am a team player and have a proven track record of success in managing and leading teams. I am also a quick learner and am always eager to learn new technologies. Jason R. Hoyt

KNOWLEDGE AND

EXPERIENCE

BREAKDOWN…

Jason R. Hoyt

References

Marty Ray - Sr Director IT Security • IS ADMINISTRATION ad1r2m@r.postjobfree.com • Richardson TX United States

972-***-****•Work • 972-***-****•Mobile

https://www.linkedin.com/in/marty-ray/

Mark Burrows - Sr Director - IT CRP IT INFRASTRUCTURE • ad1r2m@r.postjobfree.com • Richardson TX United States

512-***-****•Work • 469-***-****•Mobile

https://www.linkedin.com/in/markcallumburrows/

Victor Di Stefano - Sr Service Delivery • CRP IT INFRASTRUCTURE ad1r2m@r.postjobfree.com • Richardson TX United States 1-469-***-**** • 1-214-***-****

https://www.linkedin.com/in/victor-di-stefano-99947624/ Trish Smith - Sr Manager - IT Solution CRP IT ENT SYST • ad1r2m@r.postjobfree.com • (Remote)

314-***-****•Mobile

https://www.linkedin.com/in/patricia-trish-smith-4a911811/ Interactions usually entailed:

Security concerns and receive guidance on

implementing measures to ensure a secure CDGs’

environment. This collaboration enhances overall

security and efficiency.

Guidance in addressing IT issues and improving

the end user computing environment, aligning with

the organization's IT strategy. They also provide

direction on contacting specific individuals for

issue resolution.

Address IT issues, receive strategic guidance, and ensure alignment with the IT strategy, especially

when working with a 3rd party desktop support

team. This collaboration enhances problem

resolution, coordination, and the overall end user computing environment.

Activities for desktop applications are in line with the organization's (CDGs’) IT strategy and goals.

Partnership enables efficient problem resolution

and the implementation of solutions that cater to

the needs of desktop app users… as well as

Atlassian (jira, confluence, Bitbucket and more)

Tc LiTien Ching Li, MBA, PMP Sr. Director, EPM

(App & Cloud Category Lead)

+1-415-***-**** ad1r2m@r.postjobfree.com

https://www.linkedin.com/mwlite/in/tienching

Sean Daley - Sr Director - Hardware Eng • US H.ENG MISFIT ad1r2m@r.postjobfree.com • Personal

408-***-**** • Home • 1-214-***-****•Mobile

https://www.linkedin.com/in/sean-daley-1512a11/

Collaborating and, analyzing tools and

applications used in the enterprise environment

and Includes evaluating the current software

landscape, identifying opportunities for

optimization, and implementing cost-effective

solutions that align with the organization's

objectives.

Leonard Mah Senior Engineering Program Manager

408-***-****•Mobile

https://www.linkedin.com/in/leonardmah/

Above over all EUC support - Interactions utilize

Tableau, PyCharm, and other data analysis tools to ensure efficient data processing and analysis.

Additionally, we prioritize the security of user and customer data, implementing robust measures to

safeguard sensitive information throughout our

work.

Worked on EPM Automate, Import and export

metadata, data, artifact and application snapshots, templates, and Data Management mappings. TC

was the inbetween for some teams in Vietnam,

Cloud team.

California - Bay Area (Remote) ø 925-***-**** ø ad1r2m@r.postjobfree.com Linkedin: Hoyt9254352406 ø Slack: Hoyt9254352506

WebSite: https://jandjhoytrecycle.wixsite.com/jasonrhoyt I am proud to have the following individuals on my reference list. They are all part of the IT hierarchy and would be my normal team that I would deal with on a daily basis. We work together to set up and resolve issues, coordinate security and infrastructure change management, and ensure the overall security and efficiency of the organization's IT environment. I am confident that these individuals would be able to provide you with positive references about my work ethic, skills, and experience.

Contact this candidate