Customer Service Representative

LEONDA CASH

Address: *** ********* ****, ***. ***, Crafton, PA 15205

Phone: 412-***-**** E-mail: ******.****@*****.***

PROFESSIONAL EXPERIENCE

Carnegie Mellon University, Pittsburgh, PA 2021 - present COVID-19 Test Site Professional

ServiceLink Loan Care 2019 – 2020

Collections Agent

TruGreen, Crafton, PA 2017 – 2019

Customer Service and Collections Agent

Cardworks, Pittsburgh, PA 2010 – 2015

Collections and Customer Service Agent

• Ranked as a top producer and noted inspirational team member by peers. Macy’s Department Store, Pittsburgh, PA 2008 –2010 Retail Sales Associate

Verizon Wireless, Warrendale, PA 2001 –2008

Lead Customer Service Representative

• Handled escalated customer calls

• Educated and assisted customers with use of their mobile phones UPMC Western Psychiatric Institute and Clinic 2002 – 2004 Pittsburgh Girls Study Research Interviewer

• Sustained pool of interview subjects via outreach

• Performed and exceeded quota of interviews of child and adult subjects in compliance to ethical standards UPMC Health System, Magee Women’s Hospital 2000 – 2001 Patient Information Coordinator

• Patient registrar

AT@T Wireless, Pittsburgh PA 1998 – 2000

Lead Customer Service Representative

• Worked in the escalated queue

• Assisted customers with billing needs

• Instructed customers in the programming and maintenance of their mobile devices PNC BANK, Pittsburgh PA 1997 – 1997

Financial Services Consultant

• Managed daily call volume of 100-plus incoming client calls

• Educated customers on personal checking and savings accounts, lines of credit, certificate of deposits and personal loan products

IKON Document Services, Pittsburgh, PA 1993 – 1998 Document and Quality Control Specialist

• Reviewed quality of specialists’ production

• Performed document reproduction and quality control

• Performed litigation research for the Pennsylvania Department of Environmental Protection EDUCATION

ICM SCHOOL OF BUSINESS

Business Studies

COMMUNITY COLLEGE OF BEAVER COUNTY

Business Studies

Contact this candidate