Customer Service Entry Level

Diane Benitez

Wilmington, CA *****

310-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. SKILLS

• Front of House Management

• Complaint Resolution

• Money Handling

• Customer Service

• Work Planning and Prioritization

• Supply Ordering and Management

• Supplier Management

• Leadership

WORK HISTORY

BARISTA SHIFT LEAD 10/2016 to Current

Starbucks - CA

Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

•

Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

•

Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

•

Maintained accurate inventory counts to meet customer demands and sustain operations.

•

Accurately completed end-of-day financial tasks worth over $6000 of cash and card transactions daily.

•

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

•

CSR 10/2021 to 02/2022

ADA Ride - Gardena, CA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

•

EDUCATION

Carson High School - Carson, CA High School Diploma 06/2013

LANGUAGES

Spanish

Contact this candidate