Executive Summary

I am a motivated and knowledgeable Information Technology Professional with experience working in Asset Management, Service Management, and process improvement. I have a successful record of sustaining operational metrics, all while collaborating with others in support of an organization’s mission and key objectives.

SKILLS and EXPERTISE

Microsoft SharePoint Hardware and software Configuration

Microsoft Office 365 Windows Server 2016/Active directory

Service Now Power BI

Power Apps Power Automate

BMC Remedy .NET

Windows 7/10/11 CMDB

Oracle Corporation, Children’s National Hospital December 2021 – Present

System Analyst II (ITAM)

Develop and manage asset lifecycle tracking and planning processes and capabilities.

Maintain accurate Asset Repository/ CMDB for all Software and Hardware assets.

Provide status report and dashboard reporting.

Manage procurement, Projects and escalation.

Perform data loads of new hardware assets and consumables in ServiceNow.

Ensure standards, guidelines and controls are maintained.

Track progress and follow-up of issues and assist with troubleshooting and resolution of technical problems.

Analyze business process issues and/or problems and provide, suggest, design, test, implement, and evaluates solutions.

Oracle/Cerner Corporation, Children’s National Hospital March 2020 – December 2021

IT Asset Management Specialist

Maintain hardware/ software lifecycle.

Develop and manage asset lifecycle tracking and planning processes and capabilities.

Maintain accurate Asset Repository/ CMDB for all Software and Hardware assets.

Coordinate and schedule asset shipping for all sites

Provide status report and dashboard reporting.

Maintaining software asset management tools including accurate inventory of software

Obtain software vendor quotes.

Identify savings opportunities through software re-harvesting and license optimization.

Perform data loads of new hardware assets and consumables in ServiceNow.

Process and ensure the accuracy of damage and defective returns.

Ensure standards, guidelines and controls are maintained.

Track progress and follow-up of issues and assist with troubleshooting and resolution of technical problems.

Manage Adobe suite software Licensing.

Manage and resolve Escalations.

Manage Projects (Fulfilling, shipping, and documenting)

Coordinate and schedule asset disposal pick up.

Preform imaging and device configuration for deployment.

Robert Half Technology, Children’s National Hospital December 2019 -- 03/2020

IT Support (Contractor)

Installing, configuring, and maintaining software and hardware components of computer and network systems

Repairing and replacing damaged computer and network components

Identifying hardware and software solutions

Manage and resolve Escalations.

Testing and evaluating new technologies.

AAA Virginia consulting Inc December 2018 -- December 2019

Software Tester (Internship)

Perform multiple types of manual testing, to ensure the software created by developers is fit for purpose.

analyzing users' stories and/or use cases/requirements for validity and feasibility.

Detect and track software defects and inconsistencies.

Troubleshooting issues relating to various applications

Worked closely with users, project managers and business analysts to build ensure proper business compliance.

Efficient in handling applications in various environment such as Selenium, Microsoft Office, SQL and JIRA

Certification

Software asset management certificate currently

ITIL V4 Certification 04/30/2022- United states

Service Now fundamental training 10/2022 Now Learning Platform

System Analyst 09/26/2008- Morocco

EDUCATION

Northern Virginia Community College Annandale, VA

Cyber security associate degree June 2020

Languages

English: Proficient

French: Advanced

Arabic: Proficient

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