General Manager Customer Service
Resume:
Ramiro Villalobos
Sedona, AZ *****
***************@*******.***
I have been in hospitality business for over 20 years and truly love it from the heart Willing to relocate: Anywhere
Work Experience
Server/Bartender
Mariott - Sedona, AZ
February 2022 to Present
Attending guests making there stay remarkably incredible General Manager
Los Rosales Mexican Restaurant - Sedona, AZ
February 2003 to Present
Server manager opening closing restaurant schedules inventory making deposits etc.
• Managed shifts
• Handled day-to-day operations
• Made daily deposits
• Assured customer satisfaction at all times
• Kept sales volume high by backtracking previous years
• Trained servers supervisors
Server
Gerardos italian kitchen - Sedona, AZ
Present
Customer service going above and beyond to satisfy guests needs Construction Laborer
Morris co - Sedona, AZ
February 2018 to April 2021
Laborer footings cement windows etc
Server
Mariposa Latin Inspired Grill - Sedona, AZ
February 2016 to April 2018
Serving guests and exceeding expectations making sure guests are pleased and served in timely manner always made sure they will return after a delightful experience General Manager
El Charro Café - Flagstaff, AZ
February 2010 to February 2012
Overseeing daily functions schedules inventory labor costs etc Manager
Tamale mamas - Sedona, AZ
April 2006 to January 2007
Inventory schedules overseeing daily functions
Banquet Assistant Manager
Enchantment Resort - Sedona, AZ
May 2003 to March 2004
Overlooking daily events set up bartend serve and turn down daily banquet functions Education
Bachelor's degree in Hotel and Restaurant Management Northern Arizona University - Flagstaff, AZ
May 2002 to May 2006
hotel and restaurant management
northern Arizona university
Skills
• Bilingual Spanish (10+ years)
• Athletic
• Inventory Management
• Payroll
• Scheduling
• Team Building
• Training
• inventory
• Restaurant Management
• Management
• Bartending
• Supervising Experience
• POS
• Restaurant Experience
• Food Service
• Serving Experience
• Shift Management
• Retail Sales
• Host/Hostess
• Microsoft Word
• Food Preparation
• Banquet Experience
• Microsoft Excel
• Leadership
• Warehouse experience
• Quality control
• English
• Cash handling
• Tractor-trailer
• Flatbed
• Catering
• Guest services
• Landscaping
• Mentoring
• Microsoft Access
• Computer literacy
• Driving
• Upselling
• Delivery driver experience
• Training & development
• Hotel experience
• Analysis skills
• Windows
• Construction
• Supply chain
• Continuous improvement
• Operations management
• Employment & labor law
• Financial report writing
• Human resources
• Janitorial experience
• Succession planning
• HRIS
• Manufacturing
• Production planning
• Military Experience
• Construction (4 years)
• Horizontal drilling
• Documentation review
Military Service
Branch: united States Marine Corps
Service Country: United States
Rank: E3
June 2000 to June 2003
Awards
employee of month 6 times
2010
Employee of the month throughout my career six or more times Certifications and Licenses
Food Handler Certification
Secret Clearance
Bartender License
Top Secret Clearance
TABC Certified
Forklift Certification
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
General manager (hospitality) — Proficient
November 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
veterans group
Present
Veterans who council each other and help each other through adapting to civilian life.
Contact this candidate