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Customer Service Operations Manager

Location:
Buffalo, NY
Posted:
December 06, 2023

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Resume:

Anthony A. Weltz

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. . .

352-***-**** ad1qz8@r.postjobfree.com Cheektowaga, NY. 14225

CAREER OBJECTIVE

Security Shift Supervisor and Private Investigator. Experienced Instructor Supervisor of Training and Instructor. Multi- Talented Operations Manager and Director of Operations. Highly motivated Self Starter Developed Computer Based Learning Modules Wrote and developed basic and advanced training programs for Hospitality and Logistics Operations Monitored training records and control documents for unit and trainees Created Customer Service Training Programs Developed training programs for county in-house training Taught adult education courses Pasco County Telemarketing, Sales, Collections and Customer Service Representative. EXPERIENCE

PRIVATE INVESTIGATOR/SECURITY SHIFT SUPERVISOR, BUFFALO, NY Allied Universal Protection, February 2021-April 2023

• Prepared, filed and submitted various reports to maintain records of observations or occurrences.

• Prepared reports and made presentations on internal investigations, losses and violations of regulations, policies, and procedures.

• Worked closely and established working relationship with law enforcement agency personnel.

• Implemented security tools and equipment to comply with safety and fire requirements.

• Investigated incidents, collected evidence, wrote reports, and took corrective action when necessary.

• Identified issues that required special attention.

• Supervised a team of Security Officers in their daily duties.

• Maintained accurate records of all security-related incidents and activities.

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FOOD AND NUTRITION MANAGER/TEACHER, LAKES, FL

Pasco County School Board Land O, August 1990-Present

• Manage food service operation.

• Budget and maintain department.

• Supervise production controls.

• Managed multi-unit operations.

• Handles various bookkeeping duties, record keeping and payroll.

• Maintain inventory controls.

• Adhere to USDA, federal and state requirements.

• Promote customer service.

• Certified adult education instructor

• Developed training courses for continuing education.

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INSTRUCTOR SUPERVISOR/INSTRUCTOR/SECURITY OFFICER, US United States Air Force Honorable Discharge, April 1981-June 1990

• Author of Basic and co-author of Advanced training courses for Services AFSC

• Developed Lesson plans and training materials.

• Maintained training records and control documents of Instructors and students.

• Managed Services functions supervising Air Force, civilian and foreign national personnel.

• Developed operating procedures and monitoring controls.

• Awarded for Budget Controls

• Aided in development of computer-based training modules

• Trained new instructors.

• Supervised classroom and OJT training

• Designed training materials and testing criteria.

• Awarded Instructor of quarter, year, and finalist for command award

• Manager of Multi Unit Hotel and Dormitory and Housing Units.

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EDUCATION

B.A. BUSINESS ADMINISTRATION

UNIVERSTY OF MARYLAND, JUNE 1989

A.A IN COMPUTER TECHNOLOGY

University of Maryland, January 1987

A.S INTRUCTOR TECHNOLOGY

Community College of the Air Force, January 1987

A.S LOGISTICS/BASE SERVICES

Community College of the Air, January 1985

CERTIFICATIONS

• NYS Private Investigator • NYS Security Guard



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