Murat Gulberdiyev

Salesforce Administrator/ Developer ad1qx0@r.postjobfree.com 806-***-**** https://www.linkedin.com/in/murat-gulberdiyev/ Houston, TX PROFSSIONAL SUMMARY

* ***** ** ********** ** IT Certified Salesforce Administrator and 3 Salesforce Developer (PD1) with good Salesforce experience and management skills. Specialized in Process Builder, Workflows, and creating custom objects, Profiles, Permission sets, Page layouts, Validation rules, Record types, Approval process, Flows and LWC. Worked on reports and dashboards and in salesforce org for each geography with service lines based on necessary analytics. Trained staff and IT team on Salesforce user interface and administrative access. Having very good hands-on experience in creating Lookup and Master-detail relationships on the objects and junction objects to establish connectivity among objects. Good knowledge in Customization too, Programming with Apex Classes, Apex Triggers and LWC.

As a System Administrator with 8+ years of experience in system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.

P R O F E S S I O N A L E X P E R I E N C E

Harmony Public Schools, Houston TX

Salesforce Admin/Developer – June 2023 - Present

• Conducted regular code reviews and implemented best practices to optimize performance and maintainability of Salesforce codebase.

• Administered a Salesforce instance with over 300 users, ensuring data accuracy, security, and user support.

• Designed and implemented custom objects, fields, and record types to meet evolving business requirements.

• Managed user profiles, permission sets, and security settings to control data access and maintain compliance.

• Conducted training sessions for end-users to maximize their proficiency in Salesforce usage.

• Assisted in the migration from Salesforce Classic to Salesforce Lightning, improving user experience and productivity.

• Implemented automation through Process Builder, Workflow Rules, and Approval Processes to streamline internal operations.

• Created and maintained reports and dashboards to provide real-time insights into key performance metrics.

• Collaborated with development and testing teams to establish Copado environments and ensure smooth integration and testing of Salesforce changes.

PingWind INC (Remote)

Salesforce Admin/Developer – November 2022 – June 2023

• Customized and configured Salesforce custom objects, custom fields, page layout, validation rules, flows, security settings, custom object level sharing rules, filed level sharing rules, sharing rules, creating users, and implementing profiles.

• Worked with different administrators from different teams to improve and optimize workflow rules.

• Attended meetings with business analysts and clients, presented them biweekly progresses of tasks.

• Created and maintained user roles, profiles, permission sets and permission set groups to ensure proper access and security control.

• Implemented and integrated third party applications and managed AppExchange installations to enhance Salesforce functionality.

• Generated and analyzed reports and dashboards to provide insights into sales performance, pipeline management and forecasting.

• Implemented Copado integration and deployment.

• Collaborated with development and testing teams to establish Copado environments and ensure smooth integration and testing of Salesforce changes.

• Stayed updated on Salesforce best practices, new features, and industry trends to provide proactive recommendations for system optimizing and improvement.

• Used data loader to export and import data and to create users in Sandbox. Harmony Public Schools, Houston TX

Salesforce Admin/Developer – August 2019-November 2022

• Developed and implemented numerous Apex Classes, Triggers and Test Classes for various functional needs in the application.

• Optimized relationship queries and DML operations to optimize performance and avoid governor limits.

• Developed and implemented queueable, future methods and batches to avoid governor limits.

• Developed Asynchronous apex, lightning flows, validation rules and approvals.

• Written optimized SOQL and SOSL queries in apex classes to retrieve optimized data from sObjects.

• Manage Users, Public groups, Profiles and Roles within the salesforce CRM, this involved designating access to the applicable user within the user hierarchy.

• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.

Worked on converting Salesforce classic VF pages into Lightning using Lightning components and Lightning App Builder

• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

• Performed System Administrative tasks and worked on Apex classes to enhance and customize Salesforce solutions.

• Good knowledge on how to integrate with third party systems using Soap API and Rest API to design and support web services platform.

• Involved on all end-to-end activities such as design, development, system testing and performance testing.

• Fluent understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance.

• Expert communication, interpersonal and organizational skills

• Working closely with project managers, developers, and focus groups to avoid redundancy, minimize expenditures, and improve overall synergy within organization.

• Created Visual Force pages for my supervisors. Added a few visual force page components. Harmony Public Schools, Houston, TX

System Administrator, August 2015–2019

• Administer network infrastructure of district’s 9 schools, including managing and configuring servers and switches.

• Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and management (RMM) tools.

• Decrease the time of job completion from 50+ minutes to under 12 minutes by implementing an efficient system for employees to accomplish daily tasks.

• Successfully reduce operational costs by 17% through detecting and decommissioning unused hardware resources.

• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement.

• Resolved any technical issues and escalated problems with knowledgeable support and quality.

• Ensured network, system and data availability and integrity through preventative maintenance applications.

• VMware and server maintenance and control.

• MS Azure Active directory users and devices management.

• User support, on-site and online trainings

• Google users and devices management

LISA ACADEMY, Little Rock, AR

System Administrator, July 2012–August 2015

• Oversaw and maintained an 8+ mixed server environment, including Windows, Unix, and Linux, while ensuring 99.9% uptime

• Equipped the company with scalable systems which improved business growth and system availability.

• Implemented system security by configuring, monitoring, and maintaining email applications and virus protection software.

• Resolved server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with various Linux-based inquiries and concerns.

• Administered LAN of students and staff users and 8 servers.

• Web Development and management.

• Google users and devices (Chromebooks) management and configuration.

• Managed Active directory and user devices for staff over 4 different schools. • DNS, DHCP and TCP/IP configurations

• IT Project management.

E D U C A T I O N

INTERNATIONAL BLACK SEA UNIVERSITY, Tbilisi, GEORGIA Bachelor of Science in Computer Engineering (CE) Majored- Hardware and Software NORTH AMERICAN UNIVERSITY, Houston, TX

Master of Science in Computer Science (CS) Majored- Networking and Software. T E C H N I C A L S K I L L S

• Salesforce.com: HTML and Agile Methodology

• Salesforce Administrator: CSS and Jira

• Salesforce Developer: JavaScript

• Salesforce Sales Cloud / Service Cloud / Marketing Cloud

• VMWare, Windows Server, Cisco Switches, WLAN management and configuration. Amazon cloud server, MS Azure portal. Windows client/server management. WordPress web management. Database administration. Remote network management and user management.

• SDET: Selenium WebDriver, Eclipse IDE, IntelliJ IDEA, JAVA, MS SQL, SLDC, Cucumber A D D I T I O N A L S K I L L S

• Salesforce Administration

• Salesforce customization and configuration

• User Management and security

• Apex Triggers, Asynchronous Apex, Unit Test Classes.

• Communication and collaboration

• Lightning Web Component (LWC), Component Communications, Component Lifecycle.

• Flow Builder and Process Builder. Web Services, SOAP, and Rest API.

• Record Form, Web-to-Lead Form

• Configuring Salesforce.com, creating custom objects, fields, implementing validation rules, Master-Detail, Lookup, Many-to-Many Relationships, Flows, Layouts.

• Reports and Dashboards, Data-Loader and Data Import and Export Wizard.

• Relational database, SOQL, SOSL, HTML, JavaScript, CSS, Visual Studio Code (VSC), Git, Sublime Problem solving oriented, professional with positive attitude. Promote excellent communication and organizational skills. Understanding in SDLC, STLC, Agile methodology. Excellent communication skill, able to set and meet project deadline with a team and independently, self-motivated, pro-active, task-oriented, good team player and quick learner. Adaptive performer, strong problem-solving skills, highly flexible and adapting multitasking. CERTIFICATES

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

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