Customer Service Data Entry

TAKIYA WALKER

**** *. ***** *** *** Grand Prairie, Texas 75050

682-***-**** ******.********@*****.***

SUMMARY

Highly organized and detail-oriented individual with 5+ years of experience in clerical work. Skilled in data entry, record-keeping, scheduling, and customer service. Adept at multitasking and working in a fast-paced environment.

SKILL HIGHLIGHTS

Customer Service

Inventory Management

Microsoft Excel

Logistics Coordination

Data Entry and Processing

Data Analysis

Production Planning

Process Improvement

Attention to Detail

Strong Communication and Interpersonal Skills

EXPERIENCE

Geodis, Coppell TX (Wave Planner) 11/2021 – Current

Coordinated and scheduled production activities based on customer demand and available resources.

Collaborated with cross-functional teams to implement process improvements and achieve operational goals.

Monitor inventory levels and coordinate with suppliers to ensure adequate stock levels are maintained.

Create and maintain reports to track production metrics and identify trends.

Analyze production data and adjust plans to meet changing needs of the business.

Maintained accurate records of inventory levels and production output.

Smurfit Kappa, Arlington TX (Clerical Clerk) 02/2020 – 11/2021

Filed and maintained records, ensuring that all documents were organized and stored appropriately.

Assisted with special projects, such as organizing events, coordinating meetings, and conducting research.

Performed general administrative tasks, such as preparing documents, sending faxes, and making photocopies.

Coordinated and scheduled appointments and meetings for staff members.

Broadridge, Coppell TX (Machine Operator/Mail Inserter) 06/2019– 5/2020

Operating and monitoring mail inserting machines to ensure they are running efficiently and accurately.

Troubleshooting and resolving any issues that arise during operation, including jams or errors.

Performing quality checks on the mail to ensure accuracy and completeness of inserts, envelopes, and addresses.

Communicating with other team members and supervisors to coordinate workflow and ensure timely delivery of mail.

Doubletree By Hilton Hotel, Memphis TN (Front Desk Receptionist) 05/2015– 6/2019

Managed reservations and room assignments and communicated with housekeeping and maintenance staff to ensure guest satisfaction.

Managed reservations and room assignments and communicated with housekeeping and maintenance staff to ensure guest satisfaction.

Responded to guest inquiries and complaints and provided excellent customer service.

Maintained a neat and organized front desk area and lobby.

EDUCATION

2010

Diploma, Hillcrest High School

References:

Available upon request

• Manage and direct the daily activities of checkers, loaders, and forklift drivers

• Efficiently supervise the loading/unloading of all route trucks, bulk rigs, and transports

Contact this candidate