JILL A CASSIDY

SUMMARY:

• Certified Advanced Scrum Master and proven Agile leader with eight years of experience leading multiple software development teams. Successfully coached IT development teams and customers in Agile Scrum and Kanban practices in a high-stakes environment with a focus on:

− Leading advanced teams through complex deliveries

− Delivering customer-valued features on time and under-budget

− Serving as ScrumMaster Chair of Center of Excellence SKILLS:

In-person and remote facilitation

DevOps, Azure, SLDC, Agile methodologies, KanBan, Scrum, JIRA, Rally, Miro Vendor management and contract negotiation

Requirement analysis and backlog prioritization

Metric reporting

Officiating standard ceremonies as well as cross-team refinements, Superior verbal skills for communications of all levels Strong and purposeful team leader

EXPERIENCE:

03/14 to NATIONAL BOARD OF MEDICAL EXAMINERS, Philadelphia, PA Present Scrum Master - IT

• Served as scrum master for two teams simultaneously, performing the following:

− Ceremony coordination and facilitation – daily scrum, sprint review, sprint retrospectives, sprint planning, as well as weekly backlog, technical, and cross-team refinements

− Estimation (pointing poker) capacity planning, and forecasting (Monte Carlo)

− Analysis and communication of scrum team metrics to stakeholders and executive management teams

− Planning and participation in quarterly cross-team impact goal planning

− Managing UAT deployments, feedback, and final release schedule

− Navigating new architectural designs through the Enterprise Architecture process and required Security threat models.

− Flagging stories with potential impediments and removing those impediments; flagging stories as blocked, when necessary, and initializing the escalation process to remove the blockers

− Mentoring new team members in Agile Best Practices

− Backlog prioritization and sprint backlog prioritization through communication with the Product Owner, team lead, and stakeholders

− Managing international vendors for planned and unplanned work and release scheduling

− Enterprise Agile coaching – implemented and facilitated an “Agile Book Club” for the entire organization to read and discuss articles about the framework and mindset of Agile.

− Creative implementation of new ideas for remote work such as

− a daily, dedicated “open table” time for code reviews, troubleshooting, and information-sharing leading to a more T- shaped team.

• Project manager/Scrum master/Product Owner for software development projects and infrastructure implementations including:

− First mobile application for self-assessment

− First Natural Linguistic Processing (NLP) system

− Internal software enhancements valued at a cost savings

− >$300k annually

− Enterprise-wide Windows OS upgrade, including the management and coordination of hardware upgrades, software upgrades and internal software refactoring 06/05 to NATIONAL BOARD OF MEDICAL EXAMINERS, Philadelphia, PA 04/14 Career Progression Senior Technical Specialist

• Technical administrator and support for enterprise introduction and use of Cisco WebEx

• Technical administrator for eRoom collaboration software, supporting over 30,000 international end users

• Administrator for MS Outlook and managing upgrades

• Administrator for Active Directory

• Administrator for ServiceNow

• Primary communication specialist for all IT notifications and upgrades

• Developer and facilitator of IT onboarding training for all new hires 09/03 to NATIONAL BOARD OF MEDICAL EXAMINERS, Philadelphia, PA 06/05 Test Development Associate II

• Analyst for test construction

• Documentation specialist for test construction activities

• Technical support for editors working in XML, Word, and SPSS 10/97 to NATIONAL BOARD OF MEDICAL EXAMINERS, Philadelphia, PA 09/03 Application Development Support Specialist

• Liaison for end-user requirements

• Quality assurance tester for all new features and enhancements

• Documentation specialist for online and first external webhelp systems 08/94 to MOYER PACKING COMPANY, Souderton, PA

10/97 Training and Communications Coordinator

• Designer and facilitator of corporate-wide multi-media training presentations for all aspects of the business

• Internal trainer for MS Windows and Office and business writing skills

• Coordinator of large-scale external trainings

PRIOR EXPERIENCE:

08/93 to SOUTHSIDE SCHOOL, Waycross, Georgia

08/94 Secondary English, Spanish and Drama Teacher 08/92 to CALVARY SCHOOL, Lansdale, PA

08/93 Secondary English and Spanish Teacher

EDUCATION:

Wilkes University, Wilkes-Barre, PA Expected Graduation (01/11 to Present) Creative Writing, Master of Fine Arts

On Hold Current GPA 4.0

Studies focus on screenwriting; currently working with an executive movie producer on a full-length feature screenplay.

Finalist in three international screenwriting competitions Cairn University, Philadelphia, Pennsylvania GPA 4.0 Education/Curriculum Theory and Design (12/03 to 03/06) Master of Science

Studies focused on curriculum theory, design, and delivery in all media. IDT (thesis) project on the use of the backward design curriculum theory that incorporates the ideology and presentations of world view beliefs. Pillsbury College, Owatonna, Minnesota GPA 3.25 (08/88 to 05/92) English/Secondary Education – Spanish

Bachelor of Arts

Major in English and Secondary Education and a minor concentration in Spanish. CERTIFICATIONS:

• Scrum Alliance:

− Advanced Certified Scrum Master,

− Certified Product Owner,

− Certified Scrum Master, PMI:

− Project Management Professional

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