Solymar Santos

Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background customer service and client reception. Proactive and hardworking individual focused on continuous operational and personal improvement.

Work History

Primetime Services

Toa Baja, PR, United States

2018 - 2020

● Answered customer calls, providing information about mortgage products and services.

● Assisted clients in filling out mortgage applications and other forms.

● Conducted follow-up calls to ensure customer satisfaction and retention.

● Worked closely with loan officers to provide excellent customer service.

● Coordinated with other departments to ensure timely processing of applications.

● Maintained accurate and up-to-date customer records using CRM software.

● Assisted in administrative tasks, including data entry and filing of business documents.

Primetime Services

Toa Baja, P.R., United States

2017 - 2018

● Greeted clients and visitors, directing them to the appropriate department or individual.

● Answered and directed incoming calls, taking messages when necessary.

● Managed and maintained the reception area, ensuring a clean and organized space.

● Assisted in administrative tasks, including data entry and filing.

● Coordinated with other departments to ensure efficient communication and workflow.

ad1qvq@r.postjobfree.com

931-***-****

Winter Haven, FL 33884

Skills

● MS Office suite

● Excellent verbal and written

communication skills in both English

and Spanish

● Strong customer service and reception

skills

● Data entry and Filing

● Mathematical calculations

● Verbal and written communication

● Customer Relationship Management

(CRM) software

● Ability to multitask and work well

under pressure

● Documentation skills

● Recordkeeping abilities

● Multi-line phone proficiency

Education

2013 - 2015

National College University Online

Bayamon, PR, United States

Associates Degree: Major in Criminal

Justice with a minor in Human Services.

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