Cindy Drake-Collier

ad1quo@r.postjobfree.com **** Midway Drive Apt 4

269-***-**** Berrien Springs, Michigan 49103

Career Objective

A professional business woman interested in seeking a full-time position as an Office Manager/Claims Coordinator at ServiceMaster.

Qualifications Summary

•Over thirty years of administrative/executive assistant & working experience and skills.

•Over six years of experience in the housing choice voucher, project-based and year and half in tax credit units.

•Excellent and effective telephone communicator and public speaker.

•Self-motivated/starter with excellent organizational skills.

•Analytical and target orientated.

•Motivating team and managerial leadership skills.

•Ability to quickly manage conflicts and make decisions under stressful situations.

•Innate ability to perform a variety of office tasks while multi-tasking other responsibilities.

•Self-sufficient to complete a variety of projects alone, when necessary.

•Excellent business writing skills.

•Willingness to learn to adapt to ever-changing computer software for greater efficiency in an office environment.

•Dependable and trustful in handling security and data sensitive materials and/or information on clients.

Education

Western Michigan University, Haworth College of Business Kalamazoo, Michigan

Bachelor of Business Administration April 2011

Major in Management & Minor in General Business

Lake Michigan College Benton Harbor, Michigan

Associate in Business Administration May 2007

Associate in Applied Business Major in Administrative Office Systems May 1995

Certificate in Secretarial/Administrative Assistant May & December 1994

Andrews University, Chan Shan Hall School of Business Berrien Springs, Michigan

Pursued a Bachelor of Science in Accounting 1999 – 2001

Professional Experience

Meijer, Inc Stevensville, Michigan

Cashier 2015 to Present

•Providing excellent customer services to a variety of customers with information on sales and special offers provided by Meijer.

•Assisting other cashiers in training, clean ups, and pricing checking items.

•Verifying picture identification and credit cards when purchasing items that needed age verification for purchase.

•Process groceries and coupons over a scanner, price checking items on sales with department or managers.

•Completing and processing cash, credit cards, gift cards, EBT, rebates and tax exemptions for non-profit organizations.

Completing training in compliance with state and local regulations and laws yearly.

Assisting in closing procedures at end of store hours for third shift.

Provides assistance when needed in other positions in the store as greeter, bagging groceries, cashier at gas station, returning items to lanes and assisting customers in finding items in the store when needed.

Cindy Drake-Collier

Professional Experience

Baric Properties, LLC/Baric Harborview Benton Harbor, Michigan

Administrative Assistant 2022-2023

•Manage a senior apartment building with 80 units under the property manager and supervisor maintenance

•Providing customer services to over 80 senior/disable tenants (55 years and older), completing work orders, answering questions concerning leasing applications and/or leasing rules or referring them to the property manager

•Verifying current income and asset information complete annual re-certification to renew yearly leases on a month–to-month basis

•Put up flyers, monitor resident’s washer & dryer maintenance on three floors, deliver packages, mail, food and provide services through re-certification to tenants, if necessary

•Data entry, filing, email, letters, and faxes to tenants, employers, relatives and financial institutions to complete re-certification of tenants

•Maintaining all records information and data qualify by regulation of Tax Credit of Michigan requirement, inspection of units when tenants were moving out to prepare units to be move in as it can made ready and showing new tenants, prospective unit to move in

Benton Harbor Housing Commission/HOPE VI Benton Harbor, Michigan

Administrative Assistant/Receptionist & HCV/Section 8 Coordinator 2006-2007, 2016-2022

•Verifying employment, educational status, change in family composition to complete interim and annual re-certifications monthly basis, completing background checks and EIVs in the HUD government database.

•Completing orientations for HCV & project-base program, landlord & property managers for HCV program

•Completing yearly and special inspections, as needed, interviewing landlords for new and current voucher residents.

•Supervised the work in a governmental office, administrative and customer service to ensure adherence to quality standards, deadlines, and proper procedures, correction errors or problems.

•Implemented government and departmental policies, procedures, and service standards in conjunction with management. Completing training in compliance with state and federal regulations and laws yearly.

•Prepared, letters, created and edited documents, monthly reports and newsletters, business cards, etc., attended meetings to give oral report on the department, answer phone calls and direct calls to appropriate parties or take messages. Checking and corresponding through email and messages daily with landlords and clients.

•Performed a variety of office duties, maintaining record management database systems, performing basic accounting/bookkeeping based on governmental procedures.

•Filed and retrieved company documents, records and reports, open, sort, and distribute incoming correspondence including faxes, making travel arrangements with itineraries for co-workers, when needed.

•Maintaining all records information and data qualify by regulation of Federal Government of HUD/Section 8 requirement by the State of Michigan.

Ruth Woods for the State of Michigan & Home Sweet Home Watervliet, Michigan

Live-in Health Care Provider 1999-2015, 2017-2021 Berrien Springs, Michigan

Advocated for client to resolve crises, organize support through family members to assist them in understanding information, supporting the client, monitoring, evaluating and presenting client progress to family members.

Collaborated with other professionals to evaluate patients’ medical and physical condition to assist in client needs.

Counseled client to help overcome dependencies and adjust to changes in life, entertain, and converse with client to keep her mentally healthy and alert.

Giving medication daily, providing transportation to and from appointment and setting up appointments when needed.

Assisting client routine in new location with other family members and staying there until client was synchronized into new living environment.

Completing training in compliance with state and local regulations and laws yearly.

Cindy Drake-Collier

Professional Experience

Berrien RESA/EduStaff Berrien & Cass County, Michigan

Substitute Teacher & Paraprofessional 2003-2015

Teaching educational, vocational, business, elementary and secondary classes.

Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, or on field trips and enforcing administration policies and rules.

Provided extra assistance to students with special needs, such as those with physical and mental disabilities and also tutored and assisted children individually or in small groups to help those complete assignments and to reinforce learning concepts.

Writing lesson and implementing daily plans and adapt teaching methods and instructional materials to meet students’ varying needs and interest; present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Award & Certificates

Certificate for Michigan Partners in Policymaking for advocating citizens and family members with disabilities 2004

Certificate of Appreciation in the We Can Ride program 4-H Club 2002

Western Michigan University Haworth College of Business Fall Semester Dean’s List GPA 3.5 2010

Western Michigan University Haworth College of Business Spring Semester Dean’s List GPA 3.6 2011

Certificate of Completion for Powerful Tools for Caregivers 2012

GNC Training Certificate of Completion for EduStaff 2013

Housing Quality Standards Certification 2017

Fair Housing Compliance Certification 2018

Admission & Occupancy -Section 504 and Fair Housing Compliance Certification 2018

Dealing with Difficult Coworkers and Employees 2018

Cindy Drake-Collier

ad1quo@r.postjobfree.com 9051 Midway Drive Apt 4

269-***-**** Berrien Springs, Michigan 49103

December 6, 2023

ServiceMaster Fire & Water Restoration Services

Attn: Human Resources

12707 Industrial Park Drive

Granger, Indiana 46530

To Whom It May Concern:

I am interested in embarking on exciting new career as an Office Manager/Claim Coorinator. I have over 30 years of experience in an office setting working with business professionals and team members while completing completing variety of tasks within the office. I possess a majority of clerical skills needed to handle your customers and suppliers with professionalism, while being able to multi-tasking the skills of answering the phones and using the multiple type of software that is needed. I am able to learn and update my training with software with all computer because I pay close attention to detail and I am extreme patient.

I am an independent self-starter, once I have an understanding and the training of what is needed from me to achieve the goals that is required. I process the emotional intelligence to read most people’s non-verbal communications to make adjustments in my behavior to hopefully be a more positive and successful; in the workplace.

I would appreciate the opportunity to discuss how I might contribute to the ServiceMaster Restoration. Please call me at your convenience to schedule an interview at the number listed above or my home number 269-***-**** in the morning or early afternoon.

Thank you for your consideration.

Sincerely,

Cindy Drake-Collier

Contact this candidate