Customer Service End User
Resume:
Resume
Bradley J Clemons
P.O.BOX *****
St. Louis, Mo. 63163
Email: ad1qtp@r.postjobfree.com
SKILLS
Familiar with large capacity data & voice networks including SDN, ISDN, SWITCH AU56, VOIP, PACKET SWITCHING, 4.8 thru T-3 cable networks, frame relay and cloud applications for the purpose of maintaining continuity and smooth usage by the end user .Large business accounts being the primary customers. Common test procedures over UNIX, CITRIX and other platforms being the primary vehicles for maintenance. Have worked with DSL maintenance in the residential domain for purpose of repair and reliability of residential network services for data transmission. Skills with residential bundled services including television, internet and voice in testing for trouble and repair. installation of television, internet & voice services from network feed to the home user.
Experienced in customer service with years of online interface with government, large business and residential customers.
Experienced with gathering & entering information from the end user in a timely & respectful manner. Information used for maintenance as well as orders and upkeep of data base records
WORK HISTORY FOOD SERVICE FOR SAINT LOUIS REHABILITATION CENTER –
BARNES JEWISH HOSPITAL
CONTRACTED THROUGH COMPASS
APRIL 2017 TO PRESENT
TASKS OF BUSSING AND CLEANING ALL TABLEWARE & SILVERWARE.
DISPOSAL OF UNUSED FOODSTUFFS.GENERAL MAINTENANCE OF
DISHWASH AREA.MISC.CLEANUP OF KITCHEN.ASSIST KITCHEN STAFF
AS NEEDED.
PREMISE TECHNICIAN FOR AT&T
MAY 17, 2012 TO AUGUST 23, 2015
INSTALLATION OF UVERSE PRODUCTS FOR RESIDENTIAL AND SMALL BUSINESS CONSUMERS INCLUDING INTERNET HARDWARE & SOFTWARE,
DIGITAL TELEVISON & VOICE OVER IP.INITIAL CABLING CONNECTIONS FROM AT&T OUTSIDE PLANT TO THE LOCATION OF SERVICE AND CABLING OR INSIDE WIRING AT THAT PREMISES
MAINTENANCE, REPAIR & REPLACEMENT OF SAME UVERSE PRODUCTS AND OUTSIDE PLANT ISSUES.WORKING WITH PROVISIIONING DATA BASE, INVENTORY AND TRACKING OF ALL ISSUES DEALT WITH ON ANY GIVEN JOB WITH THE USE OF AT&T VPN ON WIRLESS HANDHELD DEVICES.
PREMISE TECHNICIAN FOR AT&T
MAY 17, 2012 TO AUGUST 23, 2015
UVERSE HARDWARE AND SOFWARE INSTALLATION AND MAINTENCE FOR RESIDENTIAL AND SMALL BUSINESS CUSTOMERS.OUTSIDE PLANT CONNECTION BETWEEN AT&T CENTRAL OFFICE AND CUSTOMER LOCATION AS WELL AS ALL INSIDE WIRING NEEDED TO BRING CUSTOMER ON LINE.
COMMUNICATION TECHNICIAN FOR AT&T
JULY 17, 2011 TO DECEMBER 31, 2011
INTERFACING WITH LARGE BUSINESS COMMUNITY FOR REPAIR OF DATA & VOICE NETWORKS INCLUDING FRAME RELAY THRU THE CLOUD AND ALL CONNECTION BETWEEN C.O.AND THE CONSUMER MAIN FRAME.DISPATCHING FIELD TECHNICANS AND AT&T CENTRAL OFFICE TECHNICIAN WHEN NEEDED.
TCA FOR CONVERGYS
AUGUST 8, 2010 TO MARCH 18, 2011
REMOTE MAINTENANCE OF AT&T UVERSE FOR RESIDENTIAL AND SMALL BUSINESS.DIAPATCH OF FIELD TECNICIANS WHEN NEEDED
NETWORK TECHNICAIN FOR SOUTHWESTERN BELL
JUNE 17, 2009 TO MARCH 31, 2010
DSL REMOTE MAINTENANCE OF DSL HARDWARE & PROGRAMMING PLUS DISPATCH OF TECHNICAL SUPPORT TO REPAIR ON SITE PROBLEMS WITH HARWARE AND CABLING FOR RESIDENTIAL AND SMALL BUSINESS CUSTOMERS.
COMMUNICATIONS TECHNICIAN FOR AT&T
AUGUST 17, 1978 TO JANUARY 8, 2009
INTERFACING WITH LARGE BUSINESS COMMUNITY FOR REPAIR OF DATA & VOICE NETWORKS INCLUDING FRAME RELAY THRU THE CLOUD AND ALL CONNECTION BETWEEN C.O.AND THE CONSUMER MAIN FRAME.DISPATCHING FIELD TECHNICANS AND AT&T CENTRAL OFFICE TECHNICIAN WHEN NEEDED.
INITIAL CONTACT OF TROUBLE ISSUES ON LARGE BUSINESS VOICE AND
DATA SYSTEMS.RUNNING DIAGNOSTIC IF NEEDED.GATHERING INFORMATION NECESSARY FOR REPAIR AND ROUTING TO CORRECT REPAIR CENTER.CUSTOMER SERVICE.GENERAL OFFICE DUTIES IN A RESIDENTIAL BUSINESS OFFICE.ISSUING ORDERS AND FILING.PAYROLL AND DEBT COLLECTION.
EDUCATION
ST.LOUIS UNIVERSITY, ST.LOUIS MO.
12 UNITS
ELCAMINO COLLEGE, TORRANCE CA,
12 UNITS
FRESNO CITY COLLEGE, FRESNO CA.
3 UNITS
LONG BEACH STATE UNIVERSITY, LONG BEACH CA.
6 UNITS
REEDLEY COLLEGE, REEDLEY CA.
36 UNITS
REFERENCES
UPON REQUEST
I have worked all tours during my work history comfortably. I have worked with the public in stressful situations remotely and face to face with excellent results. I have been in direct sales for 8 years with good results. My educational performance is always above average. I have lived in St. Louis for 30 years. I maintain a degree of mental and physical fitness to make work and life easier to navigate.
I have a California Real Estate Broker’s License and recently
obtained a Missouri Real Estate Salesperson license. I am with Wood Brothers
Real Estate. I have also been licensed as a Life insurance provider in Missouri.
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