Solution Architect Project Management
Resume:
Priyanka Ghanta
Chesterfield, MO
*******@*****.***
Service-centric Certified Salesforce Solution Architect with a decade of combined experience addressing diverse needs of users through delivery of robust, customized IT solutions. Leverages strategic thinking, problem-solving, cross-functional collaboration, and technical acumen to support operational, financial, and security enhancements as well as digital transformations across organizations ranging in size, value, and complexity. Skilled in assessing needs and translating product roadmap features into user stories, acceptance test criteria, UAT sessions, and custom reporting platforms. Effectively drive teams to consensus, collaborating with cross-functional stakeholders to prioritize tasks, optimize workflow and business culture, and facilitate changes, upgrades, and improvements.
Core Competencies & Certifications
Leadership & Operations Skills: People Management, Product Vision & Lifecycle Management, Solutions Development, Cross-Functional Collaboration, Business Analysis, Product Roadmaps, Documentation, User Acceptance & Experience (UX), Stakeholder Relations, Negotiations, Project Management, Sales Technology Tools, Workflow Optimization, Reporting, Needs Analysis, Software Development Lifecycle (SDLC)
Salesforce.com Certifications: Certified Force.com Administrator (ADM 201), Certified Force.com Advanced Administrator (ADM 301), Certified CPQ specialist, Certified Platform App Builder, Certified Platform Developer, Certified Force.com Developer (DEV 401),
Salesforce Technologies & Tools: Apex Language, Classes, Triggers, SOQL, SOSL, VisualForce, Apex Data Loader, S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects and Force.com Eclipse IDE Plug-in, Force.com Data Loader, Sales Cloud, Service Cloud, SFDC Platform, Demand Tools
Additional Technical Skills: Programming Languages (APEX), Web Technologies (XML, HTML, JavaScript, JSP), Operating Systems (MS Windows, UNIX), Databases (SOQL), Methodologies (Agile, Scrum, SDLC), Tools (Informatica, Eclipse / Force.com IDE)
Professional Experience
Millipore Sigma, MO
Senior Business Architect (Salesforce / SAP) 04.2019-Present
Orchestrate business needs / requirements analysis, documentation, and development as well as implementation of process improvements – covering full lifecycle of efforts from assessments to planning, testing, go-live, and support in collaboration with partners, SMEs, and multidisciplinary team members.
Facilitate understanding of business needs through enhanced process flows, user requirements, and functional specs analysis.
Play key role in timely, quality, and within-budget delivery of projects – clearly translating business needs to application technology groups to ensure cohesion, workload prioritization, changes implementation, and global impact analysis.
Collaborate with business, business partners and product managers from other teams to develop and execute CRM solution strategy.
Planning strategy and executing the product’s lifecycle, supporting Project Managers for continuous improvement.
Establishment of a documented methodology, including processes, templates, tools, and best practices for SFDC solution and service offerings.
Working on CPQ tool evaluation with different vendors to reduce the length of Sales Cycle in Salesforce.
Designed and articulated different integration projects like Chatbot, Quote Automation, Pricing guidance, Pros for Price Optimization.
Delivered multi-vendor projects Epicor, Conga, and migration projects from Lotus Notes to SFDC and SFDC to SFDC.
Deliver excellence in end-to-end testing, providing configuration expertise and defining unit testing scripts.
CISCO Networks, CA
Senior Salesforce BA 01.2019-03.2019
Liaised with users across diverse business units, effectively gathering requirements for Salesforce implementation as well as delivering integration projects (SFDC / SAP).
Prepared comprehensive functional specification documents as well as solution designs.
Worked with development team in preparing estimates and project plans.
Contributed to unit testing and handover UAT, assisting users with report design and management.
Maryville University, MO
Senior Salesforce Administrator 02.2018-11.2018
Collaborated in Salesforce implementation, working with business users, gathering requirements, and developing standards as well as custom objects / relationships in alignment with needs and organizational objectives (page layout, custom tabs, components, custom reports, and dashboards).
Developed profiles and implemented all security levels, establishing role hierarchy and sharing rules for data visibility.
Delivered custom rollups on Declarative Lookup Rollup summaries.
Introduced service cloud to enhance student community sharing.
Optimized reporting via new tool creation (APSONA).
Deployed Salesforce metadata across sandboxes and production environment.
Workday, Inc., CA
Senior Salesforce Administrator 07.2017-01.2018
Tracked ServiceNow tickets related to Access issues, enhancements, and incidents.
Participated in data migration and created email templates, workflows, processes, sharing rules, and new profiles.
Generated groups (Real Magnet) and scheduled reports data transfers from Salesforce to Newsletters.
Managed post refresh and process automation as well as changes implementation.
Additional Experience
Western Digital, Inc. Cadence Design Systems, Inc. BOX, Inc., CA Pandora, Oakland, CA Polycom, San Jose, CA Perceptive Software, Shawnee, KS DIRECTV, Los Angeles, CA
Salesforce Developer & Administrator (2012-2017): Provided administration, configuration, and maintenance of Salesforce applications – working closely with clients to deliver system-based solutions, process improvements, and data migration. Created formula fields, validation rules, workflow, and approvals to enhance Salesforce platform flexibility and functionality. Managed standard and custom objects / fields, user interface, workflow rules, project documentation, changes, and releases.
Education:
Bachelor of Engineering (Electrical and Electronics) from Annamalai University, India.
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