Medical Assistant Customer Service

Jillian Edgar

Brooklyn, New York ***** P: 347-***-**** E: **************@*****.***

SUMMARY OF SKILLS

Critical thinker with the ability to problem solve, troubleshoot challenges, and offer on-the-spot.

Established standards for personnel performance and customer service.

Excellent communication skills with the ability to follow verbal or written instructions.

Key strengths include organization and careful attention to details.

Great communication skills.

Knowledgeable of HIPAA and JCHAO in addition to computer skills using EPIC software

CPR Certificate (2025)

INTERSHIP EXPERIENCE

Parsons Medical Building / Pediatrics Clinic Brooklyn, NY

Medical Assistant (Intern) 03/01/2019 - 05/30/2019

Full knowledge of EMR software E clinical works in citywide immunization registry.

Made future same-day appointments and registered new patients.

Handled insurance verifications, updated patient immunization charts and recorded vitals.

Assisted The doctor for blood test vaccine urine samples and flu shots.

Answered patient questions and kept all supplies in inventory stocked.

Knowledgeable of HIPPA & JCHAO.

Inbound and outbound phone calls and conducted faxing and printing.

PROFESSIONAL EXPERIENCE

True Care Family Care Brooklyn, NY

PCA 12/01/ 2021 - 01/01/2022

Performed housekeeping duties, including laundry, sweeping, mopping, shopping, and meal preparation.

Responsible for patient nightly baths, helped them get dressed and undressed.

Helped exercise with patient to help regain mobility and stamina.

Tribeca Pediatrics Brooklyn, NY

Medical Assistant 08/01/2021 - 09/01/2021

Answered patient questions and kept all supplies in inventory stocked.

Updated patient immunization chart recorded vitals faxing, and printing.

Assisted the doctor for blood test vaccine urine samples and flu shots.

EMR software E clinical works in city wide immunization registry

Made future and same-day appointments for registering new patients.

Heart Share Human Services Brooklyn, NY

Direct Support Professional 06/01/2016- 08/01/2016

Worked to improve, enrich, and respect the lives of individuals with developmental, physical, and mental disabilities.

Developed and implemented behavioral management care plans.

EDUCATION

Boys and Girls High School Brooklyn, NY

High School Diploma 1997

Alliance Computing Solution New York, NY

Medical Assistant Certificate 2019

CPR BLS & AED certified expiration date January 2025

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