MORGAN COLEMAN

PROFESSIONAL SUMMARY

I am a highly communicative individual with strong interpersonal skills, and I excel as a team player. Motivated by challenges, I thrive in fast- paced environments and naturally prioritize tasks. Balancing my diploma program at NBCC with part-time employment, I am successfully managing challenges while striving to become a community service worker—my ultimate goal. My commitment to volunteering showcases my dedication to the community, while my consistent experience in the customer service industry reflects my reliability, honesty, and effective prioritization abilities.

WORK HISTORY

Crisis Intervention Worker, 02/2023 - 09/2023

Hestia House Women’s Shelter, Saint John, NB

• Used skills such as active listening and collaborative problem-solving daily to connect with residents and address concerns accordingly.

• Evaluated risk to client or others by gathering information and conducting assessments.

• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.

• Conversed with individuals in crisis which called or texted hotline for assistance.

Waitress, 05/2021 - 09/2023

Cask And Kettle Irish Gastropub, Saint John, NB

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest, while upselling the menu.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Opened/Closed the restaurant.

Moncton, NB, E1A 4W7

1-506-***-****

ad1qm2@r.postjobfree.com

SKILLS

.

• Relationship-Building/Working

Collaboratively

• Written and Oral Communication

• Documenting Progress

• Suicide Intervention

• Social Perceptiveness

• Active Learning/Effective Listening

• Crisis Evaluation and Intervention

• Mental Health Support

• Time Management

• Educational Leadership

• Accounting/Financial skills

• Effective prioritizing and problem-

solving

• Excellent research abilities

EDUCATION

.

High School Diploma, 06/2015

Saint John High School - Class of

2015 - Saint John, NB

Currently Enrolled, Social Service

Community Worker,

Expected in 06/2024

New Brunswick Community College -

Moncton, NB

• Human (child, infant, adolescent,

adult) development

• Principles of behavior and

intervention

• Family dynamics and support

• Mental health and addiction

• Interpersonal communications and

counseling

• Crisis and trauma intervention

Cash Disbursements Analyst, 01/2017 - 09/2022

Irving Oil Limited, Saint John, NB

• Managed accounts and processed wire transfers for all the accounts within the company and performed bank deposits to all external suppliers.

• Was the gatekeeper in storing and maintaining documentation.

• Prepared month-end closing entries for detailed reporting and recordkeeping.

• Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems.

Waitress, 05/2019 - 08/2020

Lemongrass Thai Fare, Saint John

• Developed new signature cocktails to support the bar marketing brand and increase profits.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Technical Document Administrator, 08/2015 - 12/2016 Jacobs, Saint John, NB

• Responsible for filing and controlling all technical documents.

• Scanned and securely shipped hard copy reproduction to clients and stored soft copy on secure server for future retrieval.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes. Lead Key Holder, 04/2013 - 06/2015

The Shoe Company, Saint John

• Managed inventory of the stock room and audited product going in/out of the store.

• Responsible for opening/closing of the store, supervising members, and paperwork.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

VOLUNTEER WORK

.

• SPCA

Dog Walking

Fundraising

• Saint John Pantry/Soup Kitchen

Prepping Food

Taking Orders

Serving Food

• North End Food Bank

Fundraising

• Big Brothers Big Sisters

Advocating for youth

Mentoring

• Saturday King Square Outreach

Fundraising

Creating/distributing gift bags

.

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