Human Resources Resource
Resume:
Phumzile Nhlapo
Identity number: 940**********
Cell number: 074*******
E-mail: ad1qlt@r.postjobfree.com
Physical address: 453 Ndlebe street jabulani soweto 1868
CAREER PROFILE
I am a 29-year old lady who is in the process of completing my National Diploma in Human Resources with Richfield Graduate Institute of Technology Academy. I can offer 5 years experience as a Call Centre Agent. I have excellent communication, innovation and problem solving skills, a great eye for detail and computer literate. I am able to deal with diverse people from all backgrounds, with an eye for detail and a sound mind to solve issues and problems needing my expertise from the excellent communication, innovative and formidable skills.
LANGUAGES
English- Speak fluently/read and write
isiZulu- Speak fluently/ read and write
S.Sotho- Speak and read
seTswana- Speak fluently
EDUCATION AND CREDENTIALS
Freedom Communication College - Senior Certificate (Matric Qualification)
Completion: December 2014
isiZulu 1st Language
English 2nd Language
Mathematical Literacy
History
Tourism
Geography
Life Orientation
Richfield Graduate Institute - Human Resource
Duration: January 2016 to date
English 1st Language
Accounting
Business Information System
Business Communication
Training and Development
Business Management
Human Resource
WORK EPERIENCE
1Insurance SA – Outbound agent
Duration: January 2018 - March 2018
Duties:
Selling funeral cover
Accomplishes sales and organization mission by completing related results as needed.
To make outgoing calls to people
To inform customers about new products and services
Sell the products to customers
Listen to objections and handle them effectively
Generate referrals from the people called
Enter the details of every interaction in the system
Gapton Communication Solutions – Outbound agent
Duration: March 2018 - April 2018
Duties:
Selling funeral cover
Accomplishes sales and organization mission by completing related results as needed.
To make outgoing calls to people
To inform customers about new products and services
Sell the products to customers
Listen to objections and handle them effectively
Generate referrals from the people called
Enter the details of every interaction in the system
C-Surance – Inbound agent
Duration: April 2018 - September 2018
Duties:
Load insurance claims
Approve and decline claims
Manage large amounts of inbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Global Prospectus Development Institute – Outbound agent
Duration: March 2019 – May 2019
Duties:
Selling learning programmes for engineers
Accomplishes sales and organization mission by completing related results as needed.
Cold calling
To inform customers about new products and services
Listen to objections and handle them effectively
Generate referrals from the people called
Enter the details of every interaction in the system
Can Smart – General Worker
Duration: December 2021 – May 2022
Duties:
Packing pallets
Quality check of products
Matchants- VodaPay services desk
Duration: 13 June 2022- to date
Duties:
Handle incoming and outbound calls
Follow up queries
Webchat support function
Billing queries
Retention
CORE COMPRTENCIES
Skills: Technical, communication, analytical and interpersonal.
REFERENCES
CONTACT
ORGANIZATION
RELATIONSHIP
CONTACT NUMBER
Ms Makeleni
Vulanidlela Secondary School
Educator
Mr Gareth
1Insuresa
Manager
Mr Nyantumbe
Gapton Communication Solutions
Team Leader
Mr Fahraad
C-Surance
Manager
Mr Theo
Global Prospectus Development Institute
Team Leader
Miss Mbali khumalo
Team leader: 071-***-****
The Curriculum Vitae of
Phumzile Nhlapo
Contact this candidate