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Customer Service Representative

Location:
Atlanta, GA
Posted:
December 06, 2023

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Resume:

MarQuette D. Greene

**** **** ******* **

Riverdale GA 30349

Cell-910-***-****

ad1qlr@r.postjobfree.com

OBJECTIVE:To contribute to the profitable growthof an agency/company through the utilization of the superior customer service, communication, time management, organizational, and administrative skills required to effectively interact with the public as an industry professional. WORK HISTORY:

Jul 2020 - Oct 2022-Cagle Bail Bonding-Atlanta GA

Bail Bond Agent:Negotiate, quote, and sign bonds to release Fulton County Defendants from custody.

02/2017-12//2019-InsuranceDirect123-Largo MD

Agency Support:Address all agency administrativetasks, maintain agency management systems, provide CSR training and field force support, monitor agent /agency carrier compliance, create agent production /commission reports and submit monthly master reports to the agency CEO. Client support:Service existing multi state booksof business. Answer in-bound calls and emails.Conduct out-bound courtesy calls, track renewal retention, cross-sell, process quote presentations, issue new business policies, collect premiums, submit endorsements, problem solve, post payments, complete lender requests, and service all client policy needs in a timely professional manner and document all correspondence details.

10/08-01/2017-Boone Insurance Agency-District Hgts, MD P/L Field Producer:Generate and close new businessaccounts to increase agency growth Customer Service Representative: Answer inbound calls, make outbound courtesy calls, provide quote presentations, cross sell, submit endorsements, problem solve, post payments, service and document all client policy needs in a timely and professional manner. 05/06-10/2008-Imperial Insurance Agency- Largo MD

P/L Field Producer:Generate and close new businessaccounts to increase agency growth Customer Service Representative: Answer inbound calls,make outbound courtesy calls, provide quote presentations, cross sell, submit endorsements, problem solve, post payments, service and document all client policy needs in a timely and professional manner. 01/05-05/2006-Simmerer Insurance Agency-Largo MD

P/L Field Producer: Generate and close new businessaccounts to increase agency growth Customer Service Representative: Answer inbound calls,make outbound courtesy calls, provide quote presentations, cross sell, submit endorsements, problem solve, post payments, service and document all client policy needs in a timely and professional manner. 05/04-01/2005-Old Fashioned Insurance Agency-Suitland MD Field Agent: Generate and close new business accounts EDUCATION / CERTIFICATIONS

GA/MD/SC-P&C Producer License 8/2003-

MD-P.G. Community College-AA Degree 1982

MD-Bail Bond Agent 5/2006-1/2020



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