Front Desk Operations Manager

Satara Pirant

**** * ********* ***., *** * Chicago, IL / 773-***-**** / **************@*****.***

Friendly and prompt Overnight Assistant Rooms Operations Manager with good hands in using phones, computers and office equipment. Highly dedicated to the accommodation and satisfaction of guests. Results-driven hospitality professional with gifted leadership and management skills. Demonstrates excellent verbal and written communications skills with high-level, mid-level and lower-level professionals.

Professional Experience

January 2023 - Present

Chicago Marriott Downtown Magnificent Mile, Chicago –1200 Rooms

Overnight Assistant Rooms Operations Manager

●Implemented a new training process for new hires, to fit current needs for the front desk and provided mentorship

●Fostered relationship and mentored front desk agents to conceptualize, refresh, and pilot the new on-boarding training program

●Took on the same level of tasks as Rooms Operations Managers

●Resolved guest issues and completed special requests to ensure guest satisfaction.

●Increased Guest Satisfaction score by 1.5 points with personal connection guest cards

●Participated in the development and implementation of corrective action plans to improve guest satisfaction

●On average, achieved 70% Staff Service scores for guests I checked in are 8 & above in GSS.

July 2022 – January 2023

Marriott Magnificent Mile, Chicago –1200 Rooms

Front Desk

●Politely welcomed guests, providing room keys and information on amenities and policies

●Proficient in coordinating reservations, updating accounts and promoting customer satisfaction

●Efficient in providing individualized guest service, including managing Elite request

●Proactively assisted rooms control to ensure preparedness and house balancing

●Ability to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach

●Volunteered to provide overnight support for the front desk during an unexpected departure of associates, ensuring daily operational goals were met.

April 2021 - April 2022

Home2 Suites by Hilton, DeKalb – 110 Rooms

Front Desk

●Check in customers using computer programs and equipment and provide guests with directions to their room

●Inform customers of all on-site amenities and any relevant information that is needed to use them

●Handle and resolve guest complaints

●Invoice and bill guests for their stay and services used

●Communicate with guests to better understand their individual needs to provide them with the best service possible

April 2017 - July 2022

Savor, ASM Global, Chicago –

Cook 2

●Prepares food according to standardized menus/recipes as described by the production work schedule

●Washes, slices, chops, grates, stirs, kneads, measures, mixes, and weighs food products

●Cooks foods by boiling, grilling, steaming, deep frying, roasting, or baking

●Cooks various foods such as meats, casseroles, vegetables, starches, soups, salads, sandwiches, quick breads, dressings, sauces, and gravies

●Prepares desserts such as cobbler, cakes from mixes, pies, donuts, cookies, bread, custard, and gelatins

●Uses commercial cooking equipment such as grills, steam jacket kettle, slicers, mixers, and choppers

●Adjusts recipes for larger quantities and makes recipe changes when necessary to obtain a better quality product

●Prepares food for distribution to conventions and/or concessions

●Plans cooking schedules to have food ready at serving time but not too far in advance

●Records temperatures of food at serving time.

●Maintain adequate products and supplies for cooking operations

●Keeps records of the amount of food prepared, amount served or distributed, and amount left over

●Records changes when recipes are altered

●Counts and records equipment and food items for inventory

●Puts food away in designated storage as well as cleans stoves, grills, and countertops

●Keeps the work area in sanitary condition at all times

March 2017 - August 2020

The Cheesecake Factory, Chicago –

Cashier/Baker

●Greet and create a friendly and inviting guest experience over the phone and in person

●Efficiently take food orders and process payment

●Plate and decorate desserts for dine-in and to-go guest

●Maintain a safe and clean work environment

●Provide team support

Education

August 2016 - August 2018

Governors State University, University Park - Business Administration

September 2015 - December 2015

Carpenters Apprenticeship of Chicago, Chicago- Construction/Carpentry

Technical Skills

●FSPMS, MARSHA, GXI/GXP, Microsoft Word and Excel

Awards

●Serve Safe food and alcohol certified

●CPR/First Aid

●Osha 30

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