Kendra McDonald

Kansas City, MO *****

ad1ql6@r.postjobfree.com

+1-913-***-****

Authorized to work in the US for any employer

Work Experience

Member Service Representative

CARTWRIGHT COMPANIES - Grandview, MO

January 2023 to June 2023

(TEMP POSITION THROUGH TEMP SERVICE)

Take inbound calls from military members preparing for a home move. I would verify current city/state and the destination address. Usually they are needing status updates on their home good shipments. Id let the member know the current location rather it be on air or on water. Human Resources Agent 2 (Data Entry)

UPS - Overland Park, KS

September 2021 to June 2022

(TEMP POSITION THROUGH TEMP SERVICE)

Managing cases for TSA

I make sure the name and all other formation such as date of birth, ssn, address etc matches the STA APPLICATION..if it does, I input that data into the system, then I approve the case to move on to the next step or I deny it because it's something needed in order to move the case forward. They would have to send in supporting documents for what was incorrect or missing. For example, it could be a passport missing or the alien registration number or something simple like the contact phone number. Mobile Tech Support Agent /chat

Spectrum Mobile

January 2019 to February 2021

Answer inbound calls, about 70 a day.

Majority of the calls were for tech support, I could troubleshoot all devices for issues like drop calls, no WiFi connection, slow data, network resets, data transfer..ect I would also in a day help the customer to either pay their mobile bill, update information, do a device claim if the device was lost or stolen, bill review on amounts and data usage, password lockouts/resets for the mobile website also completed device unlocks when fully paid off releasing the IMEI #. Human Resources Agent (Data Entry)

UPS - Overland Park, KS

March 2019 to December 2019

(TEMP POSITION THROUGH TEMP SERVICE)

In the HR Help center I answer inbound calls from internal employees and external candidates wanting to become employees, I set up and administer Applicant Profile Test which they take in order to become a supervisor. I also send out test results to the candidates and provide general Q & A for inquires like benefits and payroll.

Assistant Manager

Citi Trends - Grandview, MO

June 2018 to March 2019

•Assist manager with putting out freight, new fashion we've received

•open and close the store

•do refund and exchanges for customers

•recover the store

•count down and deposit money made.

Bakery Associate

Cosentino's Food Stores - Kansas City, MO

September 2017 to May 2018

I came in at 5am to start donuts, I'd have to make different varieties and place them in the donut display case..after I'd bake bread loaves and cookies to fill the sales floor tables. In between doing these things I also stocked the cake freezers and took cake orders, wash dishes and helped the customers at front counter.

Store Manager

Dollar Tree - Springhill, LA

January 2013 to December 2016

• Approve and submit payroll for my store by going over clock ins, clock outs and lunches, Calculating wages, benefits, etc.

• open/close store

• Manage schedule hours/ make schedule

• inventory/cycle counts

• verify all money/deposit/cash handling

• restock shelves

• recover the entire store, fronting and facing items, collecting misplaced items putting them back in their correct isle

• unload merchandise truck 900 plus boxes or more depending on the store order Assistant Manager

Family Dollar - Springhill, LA

January 2012 to December 2013

• Customer Service

• open/close store

• stock/cashier

• count and verify/drop deposit/cash handling

• unload merchandise truck when short handed

CSR/Front Desk

Willis Knigh Health Systems - Shreveport, LA

November 2010 to December 2012

• manage filing and retrieving of medical records and patient information.

• Provided great Customer Service

• Took Inbound Calls mostly about insurance inquiries, appointment set-ups, cancels or reschedules

• Made Outbound when placing reminder calls to patients

• Answered around 60 calls per day or more especially around the flu season Education

High school diploma in African Studies

Southeast High School - Kansas City, MO

September 2001 to May 2005

Skills

• Retail Management

• Fast Food

• Customer Service

• Key Holder

• Help Desk

• Typing

• Microsoft Access

• Management

• Merchandising

• Supervising experience

• Mobile Devices

• Order Entry

• Technical Support

• Computer networking

• Data entry

• Leadership

• Microsoft Excel

• Sales

• Windows

• Zendesk

• 10 key calculator

• Human resources

• Security threat assessments

• Avaya

• DOS

• Administrative experience

• Schedule management

• Payroll

• IT support

• Live chat

• Bill pay

• Debits & credits

• Debt collection

• Microsoft Word

• Cash handling

• Cash management

• Customer support

• Microsoft Powerpoint

• Route driving (2 years)

• Microsoft SharePoint

• Data management

• Clerical experience

• EMR systems (3 years)

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