Customer Service Data Entry
Resume:
Taisha Austin
Redford, MI *****
*********@*****.***
Seeking a responsible position in a company, which will further my knowledge and provide opportunity for increasing responsibility, challenges and personal growth. Work Experience
Camera Operator
AECOM - Detroit, MI
October 2022 to Present
Monitor cameras on freeways, dispatch freeway courtesy driver to motorist that requires assistance. Daily camera checks to make sure equipment is working properly. Send out daily emails also assist Michigan State police with camera assistance.
Customer Service Representative
Robert Half Legal OfficeTeam - Southfield, MI
August 2020 to Present
Currently working under a contract with The Unemployment State of Michigan handles daily high call volume, data entry, assist claimant with opening claims, as well assisting with weeks of certifications and resolving issues they may have on claims.
Tech Support
Comcast Cable - Plymouth, MI
September 2011 to July 2018
* Responsible for working closely with customers to understand root cause for complex provisioning and repair related trouble tickets.
* Uses multiple software systems, investigative, triage, troubleshooting knowledge and applications to ensure customer service orders and repair tickets are completed accurately and on-time.
* Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s)
Data Entry/Dispatcher
LeCom Communication - Redford, MI
July 2010 to August 2011
* Dispatch field Technicians, contact customers, enter large amount of work orders into system.
* Use Cable Data to track field technicians daily routes
* Update customer accounts, and numerous other duties Switchboard Operator/Receptionist
Abbott Nicholson P.C - Detroit, MI
December 2005 to April 2008
* Receptionist/Switchboard Operator, answer multiple phone lines, greet clients, enter data for Attorney's.
* filing, schedule conference calls and set up conference rooms for meetings and numerous other duties. Data Entry/Dispatcher
LeCom Communications - Redford, MI
April 2000 to December 2005
* Dispatcher
* Faxing, answering phones, entering large amount of data. follow-up calls to customers, Rerouting jobs, filing and assisting in payroll processing and customer service. Education
High School Diploma
Mackenzie High School - Detroit, MI
August 1986 to June 1990
Skills
• Excel
• Computer Literacy
• 10 Key Calculator
• Administrative Experience
• Customer Service
• Multi-line Phone Systems
• Technical Support (4 years)
• Active Directory
• Software Troubleshooting
• Windows
• Data entry
• Help Desk
• Desktop Support
• Network Support
• Operating Systems
• Remote Access Software
• Troubleshooting
• Microsoft Windows Server
• Microsoft Excel
• Microsoft Word
• Proofreading
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