Edwin Ehigie Osunde

**** ******* ******, *********, ** 92503

ad1qat@r.postjobfree.com

Tel 951-***-****

SUMMARY

Outgoing, dependable and enthusiastic individual with a strong work ethic and desire for continuous learning and improvement. Highly self-motivated and a uniquely skilled personality with strong leadership qualities. I am a fast learner, hardworking and have great ability to work well with others.

Skills & Abilities

Customer Service Sales Improvement Conflict Resolution Critical Thinking & Problem Solving Team Building Multitasking Continuous Improvement

EDUCATION

Bachelor of Science

Industrial Chemistry, University of Benin, Nigeria

Pharmacy Technician – Northwest College Riverside, CA

EXPERIENCE

CVS Health Care – March 2021 – date

Answers inbound call for patient refills and other general calls including transferring doctors calls as requested.

Scheduling pickups and deliveries.

Print packing slip, customer receipt and prescription label.

Pulls medication, counts, and fills prescriptions manually.

Audit drugs on a daily basis as part of the end of day work procedure.

RX-Relief Pharmacy, Fresno, CA- Nov 2020-present

Inpatients Pharmacy UCI, Irvine CA

Answering incoming calls from the wards/nurses and any other departments within the hospital and connecting such calls to the appropriate section within the pharmacy.

Involving in the distribution and deliveries of medication to the nursing units and other areas of the hospital.

Running Fill lists and prepared medication for Pyxis stations.

Inspecting medications for outdates in Pyxis machine.

Citrus Pharmacy, Redlands, CA-January 2019-September 2020

Answers inbound call for patient refills and other general calls including transferring doctors calls as requested.

Scheduling pickups and deliveries.

Print packing slip, customer receipt and prescription label.

Pulls medication, counts, and fills prescriptions manually.

Audit drugs on a daily basis as part of the end of day work procedure.

JC Pharmacy, Corona, CA -February 2018- January 2019

Pharmacy Technician /Customer Service Representative

Gained valuable experience in the field of Pharmacy Operations at a very busy store. I assisted the Pharmacist enthusiastically to perform on core store operations and key clerical duties

•Performed prescriptions audit before up for customer

•Assisted in resolving prescription issues that required extensive contact with issuing physician

•Assisted in creating customer service policies for the pharmaceutical department that are still in use today

•Responsible for taking in new prescriptions and setting the delivery schedule for each one

•Assisted in contacting physician to get clarification on problem prescriptions

•Assisted in maintaining medication inventory and submitting purchasing report to the pharmacist each week

•Performing clerical duties as may be assigned by the pharmacist

•Responsible for floor stocking new deliveries

Walmart, Riverside, CA- 2017-2018

Customer Service Representative

•Connect hundreds of customers to quality products on a daily basis

•Restock shelves and help maintain organizations of

•Consistently broke monthly sales goals

•Assisted customers in locating merchandise and making purchasing decision

Chevron Station, Norco, CA- 2016-2018

Customer Service Representative

•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

•Listen attentively to caller needs to ensure a positive customer experience

•Access electronic and paper cataloging systems to look up product information and availability

•Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

•Liaising with station vendors

•Ensuring a clean environment within the station

•Responsible for the inventory and stocking of merchandize

•Ensuring that all equipment in the facility is in optima performance

Goodwill Stores, Fontana, CA -2015-2017

Customer Service Representative

•Memorized entire line of company products & services, including prices and special discounts

•Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

•Remained courteous and calm, even during moments of customer dissatisfaction

•Demonstrated accuracy in cashiering, cash handling, and credit card processing, consistently balancing cash drawer to the penny

Professional & Other Certifications

Certified Pharmacy Technician 2016

CPR Certified 2016 – 2019

HIPPA Certified

Forklift Certified

Computer Skills

Microsoft Office Suite

References

References will be provided upon request.

Contact this candidate