Breonna Askew

513-***-****

ad1q9o@r.postjobfree.com

Cincinnati, OH 45238

 

Authorized to work in the US for any employer

Summary

I am an experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. While also knowing what it takes to work in a fast paced warehouse and how important production is.

I am an experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. While also knowing what it takes to work in a fast paced warehouse and how important production is.

Work experience

Customer Service Representative

Customer Service Representative

RDI - Blue Ash, OH

February 2021 to March 2023

Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat

Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact • Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics • Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

Created customer appointments

Maintained up-to-date knowledge of customer accounts

Operated the live chat

Machine Operator

Machine Operator

Takumi Stamping Inc - Cincinnati, OH

August 2016 to February 2021

Set up and maintain running of progressive Die Press Machine

Loading and unloading of dies

Must be able to ensure machine is running at the proper settings

Must ensure that only quality parts are produced by conducting all quality checks on the first and last parts and maintaining visual inspection through entire run of coil, to include the 5 in every 1 tote check

Ability to correctly use and read calipers, gauges and check fixtures necessary to do job

Strive to keep machine and production efficiencies at the highest target level

Make sure all production documentation are filled out correctly on a daily basis to include operator data sheet

Ensuring correct usage of totes and skids

Must be able to work with little supervision and have the ability to problem solve to ensure a quality part is being produced

Upkeep on scrap bins for machine

Adhere to all safety requirements

Maintain 5S procedures at all times

Must understand and use signal kanban system

Education

High school diploma in General Studies

High school diploma in General Studies

William Howard Taft Senior High School - Cincinnati, OH

August 2010 to May 2014

Skills

Cash Handling

Cash Handling

Sales

Sales

Food Preparation

Food Preparation

Data Entry

Data Entry - 2 years

Computer Skills

Computer Skills - 5 years

Sales

Sales

Customer Service

Customer Service - 3 years

Microsoft Office

Microsoft Office - 2 years

Cleaning Experience

Cleaning Experience

Customer service

Customer service

Administrative Experience

Administrative Experience

Cold calling

Cold calling

Computer Operation

Computer Operation - 3 years

Typing

Typing

Phone Etiquette

Phone Etiquette - 7 years

Typing

Typing - 2 years

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