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Information Technology Customer Care

Location:
Lagos, Nigeria
Posted:
December 06, 2023

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Resume:

ECHIPUE WILFRED.OFFOR

* ********, ***** ******,***** -Odofin

Lagos State, Nigeria

Mobile:, 070********,+234********** Mail: ad1q92@r.postjobfree.com

ad1q92@r.postjobfree.com

PROFILE

An engineer keen to find a position where I can maximize my skills. ICT and Telecommunications engineer with years of hands-on technology experience in Data Packets Networks, Information Technology such as Networking Services, Marketing and sales,network Operations Management with track record of project delivery,Able to work on own initiative or as part of a team and can deal with technical and administrative duties competently.

PERSONAL INFORMATION

DATE OF BIRTH: 28th April 1980

NATIONALITY: NIGERIAN

STATE OF ORIGIN: DELTA STATE

LOCAL GOVERNMENT AREA: OSHIMILI NORTH L.G.A

MARITAL STATUS / SEX: MARRIED / MALE

CONTACT ADDRESS : 5 GREEN ESTATE,AMUWO ODOFIN,LAGOS

TEL : 081********, 070********

ACADEMIC BACKGROUND

2006 AMBROSE ALLI UNIVERSITY EKPOMA EDO STATE B.ENG Electrical/Electronic Engineering

SECOND CLASS HONS DIV

1997 IJESHATEDO BOYS SECONDARY SCHOOL Senior School Certificate

PROFESSIONAL QUALIFICATION

2007 CISCO CERTIFIED NETWORK ASSOCIATE CISCO CERTIFICATION AND TRAINING

NIGERIAN INSTITUTE OF MANAGEMENT NIM

WORK EXPERIENCE

2006 NYSC 43 DIV ENGINEERS,3 ARMOURD DIV, MAXWELL KHOBE CANTONEMENT, JOS PLATEAU STATE.

WORK DESCRIPTION

Planning &Construction Of New Power Network

Installation Of Distribution Transformers (2.5 MVA)

Maintenance and Testing of Distribution Transformers

Maintaining stable power supply in the Network.

Installation Of 7.5 MVA

Renovation Of Residential Quarters.

Electrical Installation Of Residential Quarters.

2005 CURRENT FOODS AND CONFECTIONERIES LTD, 1 ALHAJI OLOTO AVENUE AMUWO ODOFIN LAGOS

WORK DESCRIPTION

Installation of Electrical Equipments

Installation of Factory Equipments

Installation of factory Lighting

2007 MAC MENNA TECHNOLOGIES LIMITED (COMPUTER AND TELECOMMUNICATIONS)

8,LUCINA JOSEPH STREETS, OFF ADENIRAN OGUNSANYA, SURULERE, LAGOS.

WORK DESCRIPTION

Installations of computers

Supply of Telecommunication Equipments

Installations of Electrical Equipments

Installations Electronics Equipments

2008 VISAFONE COMMUNICATIONS LIMITED

2 AJOSE ADEOGUN STREET, VICTORIA ISLAND LAGOS.NIGERIA

WORK DESCRIPTION

Technical support /customer care

Developed technical tools and grew zone one region’s sales.

Market and Championed a new product-line application and creating value added service.

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Provide technical and application Software applications and configuration Tools to support to zones.

Identified and developed a new market for vacuum and abatement products.

Triple application tool (AAA)

Customer care and billing system (CCBS)

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

Provide feedback on problem status to customers.

Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Confer with staff, users, and management to establish requirements for new systems or modifications

Prepare evaluations of software or hardware, and recommend improvements or upgrades

Backend Configuration /Installation of Internet Data Cards

Data Access Activation on CDMA Lines and Data internet cards

Customer Care 1st tier Technical Support Service.

Develop training materials and procedures, and/or train users in the proper use of hardware and software.

Hardware and software installation

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Data specialist /technical support zone one coordinator

Manage all technical and commercial aspects on data

Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

Inspect equipment and read order sheets to prepare for delivery to users.

Modify and customize commercial programs for internal needs.

Answer users' inquiries regarding computer software and hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors

Conduct office automation feasibility studies, including workflow analysis, space design, and cost.

Comparison analysis

2011 Sales /Marketing department

Maintaining and developing relationships with existing customers via meetings, telephone calls.

Visiting potential customers for new business

Making accurate, rapid cost calculations, and providing customers with quotations.

Negotiating the terms of an agreement and closing sales

Gathering market and customer information and providing feedback on future buying trends.

Representing your organization at trade exhibitions, events and demonstrations

Negotiating variations in price, delivery and specifications with your company's managers

Advising on forthcoming product developments and discussing special promotions.

Liaising with suppliers to check on the progress of existing orders

Checking quantities of goods on display and in stock

You may also be involved with identifying new markets and business opportunities.

Market Data cards, modems and software applications

Recording sales and order information and sending copies to the sales office.

Reviewing your own sales performance, aiming to meet or exceed targets.

2013 Technical /Data Department

Coordinating and supporting of visafone/Cyberspace LTE data provisioning issue, ensuring proper working data activations in other to meets company’s demand.

Responsible for ensuring that packet core key performance index and ticket resolution time are kept within agreed limits.

Conducting of Packet data core and access network fault location and performance analysis

Coordinating and planning of IP and bandwidth capacity planning, and Qos requirements to meet company target capacity for increase subscriber base.

Support and coordinating of Post-paid/prepaid data provisioning related issues on PCRF

Designing and integrating of value added package features with the marketing team for enhancing of data products flexibility services on PCRF and SIG, like site restriction services, in browsing notification, parent- child browsing features etc.

Troubleshooting of data packet related issues and Maintenance of network key performance index (KPI) for packet data service core and access

Extraction of IP usage activities information and corresponding MSID Using data CDR’s for spamming reportedly issues from financial and regulatory bodies such as EFCC, ICPC, and INTERPOL etc.

Technical /Data management and Operation

Data Services KPI monitoring: 1X/DO cell level performance Monitoring, Abis Interfaces Availability Monitoring, PDSN Performance Monitoring, Internet Gateway Performance Monitoring

.

LTE (Long-Term Evolution, 4G LTE) technical support

PCRF (Policy and Charging Rules Function) technical support

Troubleshooting and Resolution of Network Wide Data Services (1X/DO) customer complaints

Acceptance testing for new Data Services Products

Data Services Report preparation and analysis

Monitoring and Resolution of network alarms on Core Data Services Nodes (PDSN/AAA/Internet GW) in co-ordination with MS

Spam Control and Prevention

KEY SKILLS

Design, Planning of Huawei Access AAA, PCRF and SIG (DPI) Nodes for robust and more intelligent data service package delivering to subscribers

QoS Bandwidth Design Implementation, KPI maintenance, report writing, and spam solutions and intervention policy design

Data products conceptualization and design from the analysis of subscribers’ traffic and Call Data Record (CDR)

SQL Database management and Linux OS script implementation for CDR particularization and database/report generation.

Knowledge in Microwave design, Satellite Radios, LAN, WAN and MPLS

knowledge of CDMA, GSM and LTE Technology

Proficiency in Microsoft Word, PowerPoint and Excel etc .

2016-2018

PHILIPS CUNSULTING / MTN NIG

CURRENT WORK :

2018 till date

CEO JNW INTERGRATED SERVICE LIMITED

Haulage and logistics services

logistics management and supply chain

heavy duty trucking

trailer body contructions and after sales service

INTEREST/HOBBIES

Reading, Music & Football

REFEREE

ENGR Oji Ethelbert

Head HLR

Visafone Communications

070********



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