Delivery Driver

DEIDRA MATTHEWS

**** ****** **., **********, ****, 45231, US 513-***-**** ******.*.********@*****.***

SKILLS

Data entry

Customer Service

Technologically Proficient

85WPM

MS Office and office equipment

Training and supervision

ICD-9/10-CM and PCS Coding

CPT Coding

EDUCATION

Health Information Systems Technology - Associate of Applied Science, 2019 University of Cincinnati Clermont College Batavia, OH

Medical Billing and Coding - Certificate, 2016

University of Cincinnati

Clermont College Batavia, OH Independent

WORK HISTORY

Courier Contractor (AmazonFLEX, DoorDash, Curri, GrubHub)

April, 2019 to Present

Cincinnati, Ohio

- Self-start, commit to and successfully complete delivery of assorted products and goods, per instruction, providing the highest quality experience every time.

- Ensure efficient arrival of products in optimal condition to a secure location, in a friendly and considerate manner.

- Maintain vehicle and equipment to safely and properly transport a variety of goods, from meals to construction supplies in any light or weather condition.

- Completed thousands of short and long range deliveries in various states and locales from Miami to San Francisco.

Independent Contractor

October, 2016 to Present

Integrity Cleaning

California, KY

- Perform post-construction cleaning and detailing of businesses and homes across the Tri-state area. Coordinate scheduling to meet job completion deadlines with Owner and site foremen. - Transport, restock and secure company supplies and site keys/access codes. Utilize proper supplies, materials and techniques to ensure the highest quality results while adhering to site safety requirements.

Semi-Remote Dispatcher/Delivery Associate

August, 2020 to May, 2021

5N21 Transportation, LLC.

Cincinnati, OH

- Delivered packages for Amazon DSP while meeting/exceeding performance metrics.

- Remotely provided technical/general support, route coordination and occasional physical stand-ins to satisfy commitments for dual DSP operations.

- Managed/tracked/reported on overall operational activities including assorted business correspondences, fleet maintenance coordination and package status using a breadth of ele remote and on-site capacities.

- Secured company equipment including vehicles, keys and electronic devices ensuring their preparedness for same/next day operations.

- Implimented "green" and more efficient digital sorting procedures and recruitment/supervision of sorting staff for DSP startup during the critical and record breaking 2020 peak season.

- Worked closely with 5N21 management/owners, GroundCloud developers and LaserShip staff to streamline operations in the interest and to the benefit of the our company and its partners.

Kitchen Assistant/Dishwasher

June, 2011 to October, 2019

Macy's, Inc.

Cincinnati, OH

- Prepped and served meal items for Associate Dining room and corporate catering services. Trained and supervised new hires.

- Handled correspondences via phone and email, including catering requests, billing submissions and pre-order management/fulfillment.

- Created and managed form, menu and printed/virtual signage. K.A. position specifically created to harness my unique and broad skillset.

- Self-taught and championed new monitor display software including development of corresponding training process and documentation.

- Consistently received high marks on performance reviews and positive customer feedback.

ADDITIONAL EXPERIENCE

Volunteering in the Christ Hospital's Patient Registration Department, Data Entry and Transaction Balancing for Quarterly IRS Payment Processing, Geek Squad Sales and Repair Agent at Best Buy, Housekeeping Supervisor/Lab Sterilization at Ethicon Endo-Surgery.

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