Support Specialist It

ALBERTO FRANCO

Phone: +1-901-***-****

Email : ***********@*****.***

PROFESSIONAL SUMMARY

IT analyst and support specialist with more than 10+ years of solid network experience supporting company staff with various tasks to include:

• Preventive and corrective maintenance of a variety of software and hardware systems under different platforms to include Linux lite, Windows operating systems

• Installation and configuration of applications and devices

• Expertise at designing and solving network failures providing new technological solutions for the improvement of the organization

• Familiar with security assessments and implementation of security controls to protect company assets and keep business continuity

• Effective troubleshooting of LAN and WAN to resolve issues in a timely manner

• Able to diagnose and fix software and hardware issues with the assistance of tools

• Extensive knowledge in Windows Server, structural services such as Active Directory Domain and Linux

• Able to assist staff with concise work instructions and documentation

• Experience working on inventory equipment, maintenance, and reporting to IT management

• Ability to create rapport with team members and with comfort

• Highly collaborative and business service oriented

• Easy adaptation and motivation to get things done Aim to build trust and transparency with all team members WORK EXPERIENCE

PRODUCTION OPERATOR, AMAZON, LAKELAND, / APRIL 2023

• production lines operator

IT SUPPORT, ALLIERAD, HOUSTON, TX, / DIC 2022-FEB 2023

• IT support to users who work with different operating systems such as Windows 7, 8, 10

• Configuration of printers and scanners

• User configuration in Active Directory

• Troubleshooting problems raised by users

• Office 365

USELF-EMPLOYMENT KATY TX, USA /2020- 2022

• Handyman (use of basic tools, basic forklift driving) 2

• Driver Amazon Flex

UNIVERSITY PROFESSOR, TECMILENIO UNIVERSITY, GUADALAJARA, MEXICO JAN - OCT 2019

• Operating Systems

• Object Oriented Programming

• Network Fundamentals

IT SUPPORT, PETROLEUM OF VENEZUELA CORPORATION (PDVSA), VENEZUELA / SEP 2007 – APR 2018

• Extensive knowledge of Call Center Work

• Installed networks and structured cabling

• IT support to users who work with different operating systems such as Windows XP, 7, 8, 10 and Linux Lite, both in the first level and in the second level.

• Troubleshooting problems raised by users

• Installed and configured various applications for a variety of users

• Scheduled preventive and corrective maintenance to computer equipment

• Evaluated system security in different environments and documented improvements

• Monitored system applications and data integration flows

• Maintained servers in corporate environments

• Software installation and validation

• Software testing, evaluation, and documentation.

• First and second level user support (hardware, software, networks LAN, Wifi, WAN)

• Server administrator corporate mail (Lotus Notes, Exchange, Zimbra)

• IT Security implemented access control to users and computers (external) to the corporate Windows domain

• Supervised operational teams

• Excellent knowledge of inventory management

• Domain of Microsoft Office

• Utilized ITIL to manage SLA

EDUCATION

INFORMATICS ENGINEER, RAFAEL BELLOSO CHACIN UNIVERSITY, VENEZUELA. DECEMBER 2004

SKILLS

• Driver

• Handling equipment

• Network installation and support

• Help Desk

• IT Support

• Security assessment

• Customer service attitude

• KPI management of organizations

• Windows, Linux Lite OSs

• Server monitoring

• Troubleshooting

Contact this candidate