Customer Service Care

Pat Foster

Tucson, Arizona ***** 520-***-**** ad1q8f@r.postjobfree.com

PROFESSIONAL SUMMARY

Diligent and understanding individual recognized for maintaining low call time and offering exceptional customer service.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction.

Articulate, energetic and results-oriented with exemplary passion.

Gifted in working with stressed, confused and angry customers.

Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Works independently, with minimal supervision and pitch in to complete tasks.

Demonstrated consistently strong work ethic and adherence to company policy

Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Proficient in customer service management

SKILLS

Issue and Complaint Resolution

Customer Retention Strategies

Conflict Resolution

Order and refund processing

Billing Adjustments and Refunds

WORK HISTORY

MOVERS UNIVERSAL AGENT 10/2015 to 10/2022

Comcast Tucson, Arizona

Informed clients of policies and procedures.

Resolved caller issues quickly and thoroughly.

Obtained client information by answering telephone calls.

CORPORATE ESCALATIONS AGENT 10/2015 to 10/2022

Comcast Tucson, Arizona

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly.

Recommended products to customers, thoroughly explaining details.

Responded proactively and positively to rapid change.

EDUCATION

05/1988

Arapahoe Community College, Littleton, CO

Business Management

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