Customer Service High School

Amya Williams

Email: **************@*****.***

Phone: 678-***-****

PROFESSIONAL SKILLS

Strategic planning and growth

Microsoft Office

Problem-solving

Staff management and training

WORK EXPERIENCE

Supervisor

Apr 2022 - Aug 2023

Kroger

Covington, GA

Maintained a positive customer service attitude with the co-workers and managers.

Categorized operational issues and recommended improvements.

Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management.

Developed and maintained an effective system of employee feedback and evaluation.

Ensured that all team members followed company policies and procedures.

Cashier

Dec 2019 - Sep 2020

Dunkin Donuts & Baskin Robbins

Covington, GA

Successfully received orders, processed payments, and responded appropriately to guest concerns.

Participated in staff meetings and store training.

Worked with a team of cashiers to ensure a smooth checkout process.

Maintained a neat and tidy checkout area.

Greeted customers and answered any questions they had.

Provided excellent customer service to all customers.

Counted money in the cash drawer at the beginning and end of shifts.

Cashier

Jan 2017 - Feb 2018

McDonalds

Covington, Ga

Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures.

Executed currency and credit transactions quickly and accurately.

Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines.

Provided exceptional customer service.

Worked with a team of cashiers to ensure a smooth checkout process.

EDUCATION

High School Diploma

Aug 2022

Newton High school, Covington Ga

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